“Persistent TELUS Mobility Signal & Network Issues on 3 Lines – Looking for a Resolution”
I have been a TELUS Mobility customer with three mobile lines, and my monthly bill is approximately $400. Unfortunately, for quite some time I have been experiencing persistent weak signal and unreliable network service, including in regular city areas. This is not an occasional issue in a remote location. The weak signal and connectivity problems happen frequently and are affecting the normal use of our mobile services. I have already contacted TELUS customer service and raised a complaint, but so far I have not received a satisfactory solution. During one conversation, a representative told me that TELUS cannot guarantee service everywhere. I completely understand that no mobile provider can guarantee perfect coverage at every single location. However, I don't believe persistent weak service in normal city areas should simply be treated as something a customer has to accept, especially when it affects multiple lines over a long period of time. TELUS offered approximately $300 as a bill credit, which I appreciate, but my main concern is not the credit. I need reliable mobile service for the three lines I am paying for. I would like to know: Has anyone else experienced persistent TELUS signal or network problems in city areas? Were you able to get TELUS technical/network support to investigate the issue properly? If TELUS cannot provide reliable service, what options are available for customers who need to move their lines to another provider? I would appreciate it if a TELUS Community moderator or support representative could advise me on the appropriate escalation process. I would prefer to resolve the issue directly with TELUS. Thank you.
customer service
We were contacted by a telemarketer regarding Mobility and Security. Decided to cancel the security camera the next day. I believe I contacted 7 Telus representatives. Each one told me they could not help me as the issue was Security's if they were Mobility, and then Mobility's if they were Security. Finally contacted one representative and the whole thing was cancelled. To add insult to injury we then requested to complete the two mobility offers and Mobility could not match the telemarketers offer as they are mobility and the telemarketer was Security. Unbelievable!
Very poor 5G service
My partner and I are both on 5G EPP plans and are experiencing poor 5G data service. We have been on both Koodo and Public Mobile for years and it has never been this bad, which makes no sense since it's the same network. We are both using Samsung Galaxy S23FE devices with physical sim cards, on the newest version of Android. We have reset network settings on both devices and that has not helped. 5G preferred is selected. We are located in Kingston, Ontario. Hoping someone at Telus support knows what they're doing and can help us out here. I don't need entry level "have you tried rebooting the device?" type of help, I need proper support, because otherwise as soon as the Rogers RPP deal that I'm looking for is available, we will jump ship. Rogers service in the past has been exceptional in comparison.Busuu Subscription?? What is that?
This situation reflects very poorly on TELUS and its billing/security systems. I was charged for Busuu/Google Play services on my TELUS bill even though I have never downloaded the app, never subscribed to it, and had never even heard of it before this charge appeared. I checked my Google Play account, subscriptions, installed apps, and payment history; there is absolutely no record of Busuu anywhere. What made this even more frustrating was TELUS customer service refusing to take responsibility and pushing me to contact Busuu instead, despite the charges appearing directly on my TELUS bill. If TELUS allows third-party companies to bill customers through their accounts, then TELUS should also be responsible for properly verifying and securing those charges. After looking online, I found multiple TELUS customers reporting the exact same issue involving unauthorized Google Play charges. This clearly does not look like an isolated incident and raises serious concerns about TELUS’s security and billing practices.
Charged against unused service
I'm hoping someone here can point me in the right direction. I've been charged for mobility services that I never used — the line was inactive/unused, yet the charges still appeared on my bill. I've already tried contacting TELUS support but haven't had a resolution yet. Has anyone else dealt with this situation? How did you get it sorted out? Any help is truly appreciated. I just want this corrected fairly. 🙏Can't unlock my Phone
I've bought an Iphone 4s with no Activation Lock nor is it Blacklisted. Under Carrier it shows Carrier 14.0 and refuses to take any of my Sims (I don't have a Telus one). After a quick check online it came back as beeing Locked to Telus. I tried unlocking it via their Live Assistant, which prompted me to call Telus. I tried that but couldn't get trough because I don't have an Account, nor do I want one, since I'm from Italy and Telus isn't active there. So now I'm stuck here. Can anyone help me or give me advice on how to unlock it? I know that it is an old Phone, still want it unlocked though. Thanks in advance.
Roaming charges even roaming is turned off
I was in the flight with my roaming turned off airplane mode on. I got charged by Telus for roaming! It was definitely not the case that my roaming was on and I forgot to turn it off. I suspect My Telus app on my phone uses data while you are traveling abroad and charges you for the roaming! My requests to Telus Support to clarify and remove these charges fell on deaf ears!
