Forum Discussion
Roaming charges even roaming is turned off
I was in the flight with my roaming turned off airplane mode on. I got charged by Telus for roaming! It was definitely not the case that my roaming was on and I forgot to turn it off. I suspect My Telus app on my phone uses data while you are traveling abroad and charges you for the roaming! My requests to Telus Support to clarify and remove these charges fell on deaf ears!
2 Replies
My "My Telus" app and "Telus Neighborhood" I have different usernames and passwords, however the same email. I am getting confused because I am getting loop messages to be authenticated ! Help me on this as well.
TELUS_SupportOfficial Support Team
That’s definitely frustrating, especially since you had Airplane Mode on. We’d love to take a closer look and see what happened with those charges. Sending you a PM right now so we can chat privately.
