Forum Discussion
Charged against unused service
I'm hoping someone here can point me in the right direction. I've been charged for mobility services that I never used — the line was inactive/unused, yet the charges still appeared on my bill.
I've already tried contacting TELUS support but haven't had a resolution yet. Has anyone else dealt with this situation? How did you get it sorted out?
Any help is truly appreciated. I just want this corrected fairly. 🙏
1 Reply
TELUS_SupportOfficial Support Team
Hello deepikab25, this is a frustrating spot to be in—paying for a service that's essentially "ghosting" you is never a great feeling. As a specialist in the TELUS Neighbourhood, I can tell you that "inactive" doesn't always equal "deactivated" in the world of telecommunications billing.
Still, I'll be more than happy to review this and find a solution for you. I'll need to be able to access your TELUS mobile account so I'll send you a private message shortly, thanks !
