Forum Discussion
Telus charged me $1000 after case closed by CCTS!
I had an overseas Telus agent upgrade 2 phones and plans that were still under contract without my knowledge or consent. After 7 months attempting to solve with Telus customer service I filed and clo...
TELUS_Support
Official Support Team
Official Support TeamHello Kdd, we'll need more information regarding this situation and access to the notes on your account in order to help you. 7 months seems like a long time so we'll do our best to find an answer. Our goal is never to send customers to the fraud team if nothing wrong was done on their end. We'll send you a private message shortly since we'll need mor information, thanks for your time !
What do you mean “if nothing was done wrong on their end”? Do you mean I caused the fraud? Implying that it was my fault a Telus agent committed fraud against me is very insulting.
- TELUS_Support
Please don't take out words as we are implying anything. What we mean is that if a mistake was made, we want to fix it.
Please check your private messages as you have one from us there
