Forum Discussion
Telus charged me $1000 after case closed by CCTS!
I had an overseas Telus agent upgrade 2 phones and plans that were still under contract without my knowledge or consent. After 7 months attempting to solve with Telus customer service I filed and clo...
Yes, seven months is an extraordinarily long time to negotiate with customer service, only to have the issue resolved…but then for Telus to reopen the closed case by billing me again. What fraud team? Over seven months I was not offered this option to discuss the fraud committed by the Telus service agent.
