Forum Discussion
Poor coverage and data speeds
In the three and half years that I've lived in central Alberta Telus coverage has been weak. I usually get only one bar at home (inside or out), two if I'm lucky. Data speeds of maybe 20 mbps down, 2-3 up. We also tried a Telus Smart Hub last year but had to promptly return it and cancel the service because speeds were unusable. In comparison, my partner is on the Rogers network and has full bars, great cell coverage, and blazing data speeds.
About a year ago Telus started construction of a new 5G tower just 1 KM from us. It appears that construction finished in February but it was not activated until August.
Adjacent to the tower, speeds are excellent. A few minutes ago I got 383 down, 62 up. But at home just 1 KM away across a flat field (i.e. not blocked by buildings or hills) speeds are still awful. A speed test resulted in 60 down, 2.86 up.
I reported poor coverage using the Telus map several months ago but did not receive a follow up. I just reported it again.
Who at Telus can I talk to about this? After almost two decades with Telus I'm ready to give up.
9 Replies
I live on Vancouver Island and the mountains make mobile rather hit and miss at the best of times.
TELUS_SupportOfficial Support Team
We hear you. It can definitely be challenging to get service in areas with mountainous terrain being a natural obstruction. We’re always working to improve our network in areas like that too. Enabling Wi-Fi Calling can be a great solution for situations where mobile signal strength is limited.
- TELUS_Support
Hi there, we appreciate you taking the time to share all those details and completely understand your frustration. Please reach out to our technical support team directly at support.telus.com/mobility-expert-sm
Have you tried that link? It just redirects to https://www.telus.com/en/my-telus-app, which is basically just an advertisement for your app. So that doesn't help.
- TELUS_Support
Correct, you need to login to your account to be able to have access to it.
