I have never subscribed to Koodo services. In early July, one of your third-party agents visited my home and recommended Telus services. He was aware that we were already using Telus internet and had access to our account information. He informed us that switching to Telus Mobility would provide a discount on our internet bill. While we considered this offer, the agent made several appointments but never followed through.
Later, I unexpectedly received a SIM card from Koodo. I never discussed anything with Koodo, nor did I express any interest in using Koodo services. I set the card aside, assuming I would receive further communication, but none came. I have not activated or used Koodo services, so receiving a bill from Koodo has been extremely frustrating.
I attempted to address this issue via email, but the message bounced back. When I visited a local Koodo store, I was told the only way to contact customer service was to email the Koodo Web Store at Koodo.WebStore@KOODOMOBILE.COM. After doing so, I was directed to call 1-866-995-6636, but this only led to automated responses with no option to speak with a representative. Meanwhile, the bills continue to accumulate overdue charges in addition to the monthly fees.
I request that this matter be resolved and that you cease sending bills for services I did not request. If you would like the SIM card returned, please provide a return address, and I will send it back.
