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Dd30
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Re: Request for Resolution of Unsolicited Billing with Koodo Mobil
I had similar experience. I received a call from Koodo about their offers. Some of it sounded good I said, but don’t want any changes right now. Next thing I know I get message that my bill is ready and it was more than what I was paying for my original plan. They had changed my plan without my permission. I spent 2.5 hours on the phone trying to straighten out this mess. It was awful awful experience. I was told the plan was put back to what I originally had. Funny thing they said they would change it back to the original plan but they needed to charge me a $15 fee to change my plan to what I originally had. WHAT!!! I told them no and they were persistent that they needed to charge it. I didn’t back down and they finally waived the fee. It is totally unacceptable the ignorance of Koodo and their representatives, I was so stressed and it was my birthday. My whole weekend was totally ruined. Then I checked my account the next day and It was supposed to be 5G speed and they put me on 4G. Which was not my original plan.1.2KViews0likes0Comments