Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Latest topics

Factory-Unlocked iPhone 13 Not Getting VoLTE

Newly switched to Telus, noticed low voice quality when calling my friends who are on Fido with their VoLTE. Notice the VoLTE toggle switch is gone in Settings > Cellular > Cellular data options > Enable LTE > Voice & data. I checked my iphone IMEI w...

hox24 by Just Moved In
  • 1 replies
  • 0 kudos

Unable to roaming in Greece

My sim card is in my phone but I can't get a connection. I have tried manually choosing a network but I am unable to do that as well. Tried other people's sim card in my phone and works fine. Tried my sim in other people's phone and still doesn't wor...

JayMon by Just Moved In
  • 3 replies
  • 0 kudos

SpaceX deadzone coverage

T-Mobile just announced that they are teaming up with SpaceX to have deadzones in the US covered by Starlink satellites (this will work with current, regular phones). It will be very basic coverage but will do the trick if you're out in the ocean or ...

Crabcakes by Just Moved In
  • 3 replies
  • 1 kudos

Student plans

I’m frustrated by the lack of reasonable data plans available for our son who is leaving for college. The $72.50/month family plan is just too much! Our family plan is already over $200 with internet & no tv!We are getting hit on every level with veh...

Mamaknows by Just Moved In
  • 5 replies
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My Telus Pre Paid stopped working after 90 days

I am travelling abroad and forgot to recharge my account, my Telus pre paid has now be de registered or de activated. I need that number back, it shows in my telus account but I cant perform any action on it. How to get the same number back ? do they...

mmshah by Just Moved In
  • 2 replies
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Clarification on moving to Telus Talk & Text

I am unfortunately with Public Mobile, on an old flip phone.1) There is a Telus plan: Nationwide Talk & Text 25. Both the text and talk are called 'unlimited,' but there are notations:"Long distance calls originating in Canada and terminating in eith...

Xenophon by Just Moved In
  • 2 replies
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Resolved! Spam calls to my mobile phone on the rise

I am getting around 10 spam calls a day from what look like legitimate phone numbers. I have answered a few and its always phishing - easily spotted. But Telus, what's going on here? How does your system allow these through? I thought STIR/SHAKEN was...

_JC_ by Neighbour
  • 4 replies
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Resolved! Identity Theft

On August 13, 2022 someone broke into my apartment storage and stole some financial information. The next day someone accessed my bank account and tried to make a payment to: TELUS MOBILITY In all likelihood, the person who tried to pay off their ce...


If I am vacationing in the United States and want send text messages to Canada, are there any roaming fees if I am connected to the hotel WIFI in the US?

Garylee by Just Moved In
  • 2 replies
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Been a Telus customer for years - just upgraded 3 phones and now charged $150.00 in activation fees. Was told if I had completed online I wouldn't' have been charged that. I had tried 2 times to complete order online and it didn't work so ended up ha...

tamvei1 by Just Moved In
  • 1 replies
  • 0 kudos
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