Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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No service or data

Ever since hurricane Fiona hit NS, I have had horrible....I mean horrible!...service. I was able to answer and receive calls before at my house, now I'm unable. With no cell service, my data is no good either. Even on my way to work I have two areas ...

New sim card

Hihi,My question is, if i lose my sim card and not my phone, and I get a new one, would I still have the same account number?Thanks

Unable to report text spam

Lately I have been unable to report text spam to 7726, as per Telus page Report a spam message. When I try to send it, I get a response in red, "Message not sent: invalid message". Why is this happening?

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Bruce6 by Friendly Neighbour
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Getting a hold of an agent

Anyone have a hint for how to get a hold of anyone at Telus. After the last two days of waiting on hold for hours with different numbers, and trying the online chat which never works. I get to #3 or 2 in the que and it freezes. How is anything suppos...

Any Alternatives to Easy Roam for US Travel?

Easy Roam is OK for a brief visit accross the border, but the fee ($12 per day, that has increased 50% very quickly) is way too much for a longer trip (potentially up to $360 + tax for 30 days!) Have the alternatives disappeared. Recently I went to t...

GeorgeP by Neighbour
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Can I stop using my phone number / SIM for 6 moths?

Hello. I have a pre-paid mobile plan and I will be leave the country for about 6 months. I will not use any data or phone calls with this account, I mean, I will not use my Telus SIM for a while. But, I want to keep my phone number and I want to be a...

Cellular Data

HelloFor some reason my phone and other phones on my account have been seeing the cellular data just drop randomly, even thought the phones will show 5G full signal.Stop receiving emails, as well as text messages are affected. Phones have been reboot...

DND by Neighbour
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