Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Latest topics

Horrible plan

A close friend of mine had to go out of town due to a family emergency and they told me they have 3GB of data a month while I get 75GBYourchoice Premium+ 75 - Unlimited Nationwide Talk and Text $1001GB shareable Data $25.00What kind of absurd plan is...

nyder by Neighbour
  • 1618 Views
  • 2 replies
  • 0 kudos

Little or no cell signal

When is Telus going to fix the lack of cell signal in the area around 152nd street and 24th avenue in South Surrey? For at least a year the cell signal has been very poor or non existent within about 6 blocks of this location. Also the area around 21...

Mantarraya by Friendly Neighbour
  • 6795 Views
  • 8 replies
  • 4 kudos

Resolved! Contacting Customer Service

Hi everyone, I need to contact customer service in regards to modifying a payment arrangement. I wanted to know if there is an email or other way to contact them because I am working, and most times I try to call and don't get to speak to someone bef...

ShawnH by Helpful Neighbour
  • 9154 Views
  • 7 replies
  • 1 kudos

Can't log in to my account

Can't find out my usage which is way over what it should be. Can't top up, can't do anything. I phoned and got automated message telling me to log in using the app. so I can't get anywhere. Seriously thinking of switching providers, this is insane.

Sunnytee by Neighbour
  • 1161 Views
  • 1 replies
  • 0 kudos

Buying Tablet plan Online

I want add a new unlimited access tablet plan $10 to my account but classic TELUS style they don't have anyway for me to add it online. Forcing me to reach to a in person kiosk to get charged like $50. What kind of customer service is that? Can someo...

Why can't they swap plans on two numbers on the same account?

I have four phone numbers on my account. The fourth one got a great plan. But that person doesn't need the capabilities of that plan. But I cannot swap the plans between two numbers. They only offer me upgrading the number that COULD use those featur...

Taliesyn by Helpful Neighbour
  • 3326 Views
  • 4 replies
  • 0 kudos

Intermittent slow speeds in Ontario?

Hi there, I have a family plan (with 4 lines) and a separate corporate line with Telus Mobility, and multiple devices in multiple locations in Ontario have experienced slower than normal speeds (both browsing and tethering) in the last couple of week...

Sitchaba by Neighbour
  • 2145 Views
  • 2 replies
  • 0 kudos

Mobility service not working when it should

Hello,It seems my pay as you go mobility plan renewed two days ago, however, I only got service starting today. So have had no data for a couple days when I should have because it auto renews and charges me for service but doesn't provide it.When I d...

JMBell by Neighbour
  • 2767 Views
  • 3 replies
  • 0 kudos

2 Factor Authentication

Are SMS messages that are sent from organizations or companies that have mandatory 2-factor authentication included in the total number of incoming/outgoing text messages on a limited plan such as pay-as-you-go?

Friendliest neighbours