Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Resolved! Is this a scam???

I have recently bought a new cell phone and I have set up a new account with Telus. I have already received a couple of bogus text messages that I new were scams. However, lately I've been receiving a new voice mail from Saskatchewan asking me for a ...

Resolved! Canada US Plan

Good Day. Does Telus still offer the Canada US plan; not the Easy Roam? If so, how much does it cost? thank you.

KcmYam by Just Moved In
  • 1 replies
  • 0 kudos


I too have recently been scammed by Telus. Supposed to get notifications at 50%, 75% and 90% data usage. Yesterday got notification that my son had $26 in data overcharges but neither of us received any data usage notification warnings. After an hour...

npullan by Neighbour
  • 5 replies
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Why I was charge $0.5 for receiving msg

According to pay-per-use rate, "Inside Canada $0.30 per message to Canadian numbers and $0.40 per message to US or international numbers. Outside Canada $0.00 per incoming message and $0.75 per sent message."I don't know why I was charged that.

Azteker by Organizer
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Mobility Scam

Please everyone be aware I have been recently scammed by Telus mobility. I received the offer of a Family plan with 4 lines for $ 180.00/monthly.The first bill came $ 498.00 and they are saying this is correct.And are really charging me that!

Ted2 by Just Moved In
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Resolved! Text Log History

I'm hoping to have Telus provide a list of text logs (just numbers in and out, not content, unless that's possible) back to 2018. Is this possible? They generally say that only 90 days, but I'm hoping there might be a loophole somewhere to help me ou...

teephraze by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! WiFi Calling while Roaming

I have a couple of specific scenarios I would like to know if I would be charged for if anyone has experience.I am traveling to the US. Airplane mode is ON and WiFi is turned on. I then connect to a WiFi signal and do the following:- If I send a text...

Hak by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! Wifi Calling refusing to connect Galaxy S9

I have an unlocked Samsung Galaxy S9 which is in perfect condition. I brought it back to Canada from the US, phone is completely paid off and was unlocked by the carrier it came from - AT&T. For some reason the WIFI calling refuses to setup when I ha...

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