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Billing

I just want it noted how awful it is that Telus is passing on credit card fees to its customers on top of some of the highest data charges in the world! Shame on you Telus! People are struggling to pay for food and gas right now.

Jacy by • Neighbour
  • 2253 Views
  • 3 replies
  • 2 kudos

Speaking to someone

I am unable to speak to a person through chat. Each time I try it takes me back to the original page. I cannot down load the app either as it is not working on my phone whatsoever. This is a bit ridiculous? Like I literally can’t speak to a human bei...

Network issue in Lisgar Mississauga

Hi, My husband and I are both using TELUS mobility services for few years now. Recently we moved to Lisgar, Mississauaga and to our surprise we don't get any TELUS signal inside and even outside the house. Is there any solution to this or I should ju...

Heena by • Neighbour
  • 1243 Views
  • 1 replies
  • 0 kudos

Resolved! Prepaid phone plan not working

Hi, I recently ran out of minutes for my phone plan, so topped it up. When I call #123 to check my balance it says I have $25. However, when I try making a phone call, it still says "your funds are insufficient"...I'm a little confused! Any thoughts ...

Receipt/Invoice w/ a Prepaid

I am looking to retrieve receipts/a bill of sale from current and previous prepaid plans. I require these to submit for reimbursement for work receipts, however I cannot find anywhere online where these receipts would be. There is no billing tab in a...

KennedyR by • Neighbour
  • 1315 Views
  • 0 replies
  • 0 kudos

Whatsapp on a tablet data plan

Can I use Whatsapp on a tablet data plan ? I know that even though there is a phone number associated to the sims, phone calls are not allowed or SMS are not allowed (well allowed but at 0.50$ each sent sms I think).WhatsApp (or Signal) requires a ph...

Airdrie Coopers signal strength

I wanted to post on this site that for 5 years now the cell signal strength in Airdrie Coopers subdivision is abysmal.It has always been 1 bar or less. I feel like I am in a Verizon commercial, always having to say "can you hear me now". Calls are co...

Dishonest /Network Issues/ Dropped Calls

I had this whole situation typed up and ready to post and guess what … the internet glitched and it’s all gone .The short version is that over the last 6 months the Telus service has been horrible , I have called to complain multiple times with no ef...

Sreslyn by • Neighbour
  • 1741 Views
  • 2 replies
  • 0 kudos
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