Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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SICK AND TIRED OF RUN AROUND

MY Elderly father, is being charged for long distance. He returns calls to scam numbers. thinking it is someone looking for him. I have shut off the long distance and international calling four times. It is continuing. he is fixed income and getting ...

TRUDYB by Neighbour
  • 1988 Views
  • 2 replies
  • 0 kudos

eSIM services - Telus falls short, way short...

1. Apple provides auto-migration of the eSIM when purchasing a new device. Telus blocks this feature. 2. Telus demands customers 'purchase' a new PHYSICAL eSIM CARD. Pure money grab from Telus. 3. eSIM comes only on a physical card that must be Snail...

JPNX by Neighbour
  • 5413 Views
  • 6 replies
  • 4 kudos

VoLTE not active

Hi there,It seems VoLTE is not active in my non-Telus iPhone 13. Does anyone have the same issue? Can someone explain how to make the toggle visible in my iPhone 13 and activate this service?

Slow Telus Mobility Internet

I am experiencing very slow internet speeds with this new sim card I received today and I am very disappointed. Please see below for a screenshot of the issue. I am located in the Edmonton area

Screenshot_20230218_052608_Speedtest.jpg
huds4 by Neighbour
  • 2742 Views
  • 4 replies
  • 0 kudos

Resolved! Data share between Can-US and Can Plan

I have Unlimited 40 5G+ - Unlimited Canada-US talk, text and 40GB data at 5G+ speed up to 1Gbps for $70, promotional plan I going to connect second lineOption 1: Unlimited 25 5G+ for $77.50will data shared between both devices? Can first line use up ...

alex6999 by Neighbour
  • 3297 Views
  • 3 replies
  • 0 kudos

Easy Roam

I have searched.....I am in Mexico. I have an iPhone 11. I have Easy Roam plan, I want to turn it on. I cannot. How do I do this? And please keep it simple. Thanks very much.

DMAN1 by Helpful Neighbour
  • 2072 Views
  • 1 replies
  • 0 kudos

Be Aware : Wifi Calling CANNOT be prioritized.

So, even in 2023, I need to return my S23 Ultra because Telus disable the Wifi calling priority . Instead I have only the option to prioritize the mobile network. I live in Montreal and Telus has 0 coverage in my area. And the moment I get near a win...

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cpt00 by Neighbour
  • 3915 Views
  • 3 replies
  • 0 kudos

Mobility

I have two users on my mobility account that I want to remove so they can set up their own accounts.Can I do this online or do I have to visit a store or be on hold forever.Thank you

Friendliest neighbours