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Wait times are insane

The wait times to talk to someone about my service are insane! We pay such large bills yet have to wait over an hour just to talk to someone. Are they hoping we just get frustrated and give up? Gone are the days where someone would answer your call w...

New Cell Service for Remote Community

I can't seem to get an answer from Telus on this question I have. I heard that there is a new device that can be put on the telephone / hydro poles that is replacing the 'tower' for cell service in remote areas. I want to talk with someone at Telus t...

tc by • Just Moved In
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  • 6 replies
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Resolved! Help finding a booster/Repeater

I am trying to find a booster for my cabin, looking online at the frequency for 3g and lte. Most of the cheaper boosters I can find in a dual band are 850/1700 or 850/1900. I want voice and LTE service. The signal on the roof of the cabin is 4-5 bars...

VoLTE on Pixel and Pixel XL (1st gen)

Hello, Now that both the Pixel 2 and Pixel XL 2 have been announced as VoLTE compatible, will the first generation Pixel and Pixel XL be added to the list down the line? I purchased my Pixel XL from TELUS.

Resolved! Question

Hello everyone! I had my subscription when I was still living in Fort Mcmurray but I already moved here in Calgary for almost 2 years now. Is there a way to make my existing number a local Calgary number without changing it? TIA.

RedRanger by • Just Moved In
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  • 3 replies
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Resolved! Pay and talk

My son has a pay and talk phone which was registered through Telus. After many months of inactivity he reset it due to forgetting his password. He wants to use it again but it isn't recognizing the network. I need help to resolve this. SIM card is st...

Foxy by • Just Moved In
  • 3592 Views
  • 3 replies
  • 0 kudos

Telus Web Store

Ordered phone nov 1. Says it will be delivered in 3-5 days. Nov 6th I see order status says need more information. So I email with my info, number, when to call. They don't call, they don't email back. I can't leave a message or talk to anyone. Worst...

AHT by • Friendly Neighbour
  • 7005 Views
  • 1 replies
  • 3 kudos

All circuits are busy

For over 40 minutes we've had an all circuits are busy message when trying to call Stoney Creek Ontario from Saskatoon. Any explanation why all circuits are busy and when they might be functional?

SaskMama by • Just Moved In
  • 10350 Views
  • 1 replies
  • 0 kudos
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