"Can't send message with Telus error 2" message

[SoD]

Hi,
Wondering if others have this problem. I often get this message "Can't send message with Telus, error 2" when trying to send text. It happens with different people I'm trying to text. I have an android. It happens regardless if the receiver has an android or iPhone.

I also sometimes don't get phone calls. It will ring for the caller and they'll leave a message. I then get notify of the message but I never got the call and it's not even showing that I missed a call. Might be connected with the text problem.

Changed phone, changed SIM card but both of these problem persist.

Not sure what else to check.

[A-B]

Yeah that's definitely odd. You've already tried the recommended troubleshooting steps like restarting your device or reseating the SIM. Reach out to our Mobility team at 1-866-558-2273 or visit the nearest TELUS store so our team can take a look!

[SoD]

Thank you
I can go again to the store. They were the ones that recommended switching the SIM card.
I'll see if there's anything else they can suggest.

[FuzzyLogic]

Possibly a formatting issue in the number you are using to text them? I had a friend with an iPhone with issues texting people overseas. They needed to change the way the number was formatted and that resolved the problem.

[SoD]

How would I go about doing that?
One is my husband but different carrier. The other is my mom with different carrier and iPhone.
I had the same number since probably 2006 and it started to happen when I moved in my home in 2019. But worth a shot.

[xray]

---

@SoD wrote:
I had the same number since probably 2006 and it started to happen when I moved in my home in 2019

---

Have you noticed if it only happens when you are home? Might be a network/signal issue with the nearest tower.

[SoD]

Now that you mention it, it mostly happen when I'm on my main floor. I have zero reception in my basement. I seem to have no problem upstairs in my room.
However, my husband and other people seem to have no problem at all. They are either with Videotron or Bell but I thought we all used the dame tower. Maybe I'm wrong.

[xray]

---

@SoD wrote:
I often get this message "Can't send message with Telus, error 2" when trying to send text. It happens with different people I'm trying to text. I have an android. It happens regardless if the receiver has an android or iPhone.

---

Is the issue consistent with the same recipients or is it random recipients and intermittent?

---

@SoD wrote:
I also sometimes don't get phone calls. It will ring for the caller and they'll leave a message. I then get notify of the message but I never got the call and it's not even showing that I missed a call. Might be connected with the text problem.

---

The calls that don't ring on your end may be the issue described here:
https://forum.telus.com/t5/My-Home-Account/Telus-Support-Callback/m-p/139509

[SoD]

Thanks for the post. The call issue is random. And I know for a fact that my husband number isn't blocked. He often calls me with no problem. Other people have been able to reach me on their second or third attempt.

For my text, it happens with different people too.