Email to text not working again

[robertb1]

Email "texts" sent to msg.telus.com from a Shaw email server don't reach the phone (no error message).

Testing with Gmail.com and another email provider in the same manner, no problem.

It is therefore something specific to using the Shaw email server.

This Email to Text service is really convenient and the hiccup has been going on for 1+ week.

[TELUS_Support]

Hello robertb1, are you aware if Shaw are having issues with other providers regarding this service? If it's working for your other email providers, the issue may be on Shaw's end which Telus won't be able to fix. Send us a private message here and we'll look into this with you, thanks.

[robertb1]

Hello,

Thanks for replying to my issue. You asked the following:
"are you aware if Shaw are having issues with other providers regarding
this service?"

I don't quite follow. If Shaw has blacklisted the Telus domain, it will
be specific to @msg.telus.com and testing with other providers doesn't
help us much. Shaw's SMTP will usually kick back with an error if
something is wrong. I get no errors when sending. Maybe you can explain
a little further if I'm out to lunch 🙂

By the way, I had the same issue in 2021 and it was resolved by Telus
when submitting a support ticket.

Thanks,
Benoit Robert

[TELUS_Support]

Gotcha. We'll send you a private message to discuss further.

[robertb1 · Accepted solution]

Thanks for the offer of support (@TELUS_Support)

I never followed-up because I was out of the country for 3 weeks.

On my return, I find that the service is working again with emails originating from Shaw.ca

To recap, the email to text service always worked when testing from Gmail.com

It was only using the Shaw server that things when silent (no text ever delivered).

Someone at Telus must have reset something in the last 3 weeks (thanks).

It is somewhat frustrating not to know what was done however 😞

Until next time I guess...

[TELUS_Support]

Thank you for the update. Please however of course let us know if it happens again. Appreciate your patience!

[Rocky3]

I have a Telus phone so I sent an email from gmail to my phone "10digitphone#"@msg.Telus.com and it has not arrived.

Do I need a Telus email address to send from, that would make it useless.

[Rocky3]

I have received this email twice today (so far) in my attempt to email to text

Delivery incomplete

There was a temporary problem delivering your message to 604*******@msg.telus.com. Gmail will retry for 46 more hours. You'll be notified if the delivery fails permanently.