Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Latest topics

Mobility for Good application

Hello, I applied for a Mobility for Good application for seniors two weeks ago, I still haven't received any response yet. Also I emailed the dedicated email for that program for an update, no response. Is the program still active, or simply just tak...

waynemin1 by Just Moved In
  • 1141 Views
  • 0 replies
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Billing

My billing cycle ends today it’s my first bill and I’m kinda confused, it says my total is zero but it clearly shows my phone plan price and everything there, I payed it just to safe and early acouple weeks ago but i don’t know how it works will it b...

What is happening with Internet in Valemount, BC

I am currently working during the daytime in Valemount, BC. I reported to Telus Mobility early last week that I was having spotty or no internet in downtown Valemount even though I have 3 bars of 5G. I was disappointed with the response that I got at...

e56789 by Just Moved In
  • 1959 Views
  • 3 replies
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In Spain - not connecting to any networks

I'm in Spain with a Pixel 3 XL. It isn't connecting to any networks. I've turned on roaming and tried resetting wifi + data settings. Please help, obviously with no service i can't debug easily.

rzdh by Just Moved In
  • 1262 Views
  • 1 replies
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Pan-provincial Porting Problems?

What's the word on moving from one province to another? - will TELUS move my device from an Ontario service address to a BC service address? Any restrictions?- will TELUS port my number between provinces (e.g., use a 416 number as a "local" number in...

ONtoBC22 by Just Moved In
  • 1812 Views
  • 2 replies
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Frustrated and disappointed long time Telus customer

Hi, I am severly disappointed in the recent service I received from the escalation manager at Telus. I am currently traveling outside Canada and I had turned roaming off on my phone but for some reason the roaming got unblocked on its own (Telus mana...

htayyab by Just Moved In
  • 2126 Views
  • 1 replies
  • 0 kudos

Spam/Scam callers

I've been getting a ridiculous amount of spam and scam calls lately and it's super frustrating. Today alone I've had about 15 different calls starting from 5 in the morning. Does anyone know anything i can do to get rid of these calls or know someone...

Beeks41 by Just Moved In
  • 1549 Views
  • 1 replies
  • 0 kudos

Easy Roam

I switched to Telus from Fido expecting better service and for the most part it was pretty much the same. I did get unlimited data so the cost increase was justified I guess. I went into the US for the first time in two years and even tho everything ...

PeterH by Just Moved In
  • 1840 Views
  • 2 replies
  • 0 kudos

Get a puk code via online support

My SIM is locked and I need my puk code to unlock it. The live chat only provides me the option to get a call back, which is pretty hard with a locked SIM. I haven't found a way to send an email, and I apparently can't call in. Is there any way to ge...

dmdspn by Just Moved In
  • 3732 Views
  • 2 replies
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