Mobility Services
Forum discussion about TELUS Mobility services and solutions.
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Customer Service

I have been on hold for 3 1/2 hours. I was in que for live chat and they shutdown. I also sent an e-mail regarding the 10G for $60.00. I recently finished my contract and spoke to a rep the beg of Dec. I'm exhausted and am afraid to hang up. It would...

DeniseZ by Just Moved In
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  • 1 replies
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10 GB plan with new device

So today I switched to Telus and took advantage of the 10 gb plan I also got an iPhone 8 with it the thing is that I don’t like it can I switch the device while keeping the same plan? I’ve spent like 3 minutes on it no calls or data used just testing...

Chaniboo by Just Moved In
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  • 0 replies
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Resolved! Apple watch

With the change to the new $60 10GB plan, has anyone activated their Apple Watch?? I’ve gone through the process in the app and get the message that I can activate it.

Resolved! $60 10 gig plan and Apple Watch

Can a moderator tell me two things.1. I am an existing client with an Apple Watch plan . Will I be able to get this plan and will I still be able to keep my Apple Watch plan. Please respond as I have been sitting on hold for over 5.5 hours now

CaryG by Just Moved In
  • 3263 Views
  • 4 replies
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Cellular outage

Does anyone know how long the cellular outage is likely to be? To my understanding many people have experienced it in Alberta and BC. It began today mid morning for me. Cannot send or receive calls or texts. I must drive in really bad weather tomorro...

AEngel by Just Moved In
  • 971 Views
  • 0 replies
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What is the issue with getting disconnected?

I've been a loyal customer with Telus for almost 30 years. I have all home and mobile services with them. Today I've called to get in on the 10GB data for $60. I have no contract and own my device. I've been on hold for over 3hrs each time today only...

Resolved! Phones connected to my hotspot can't access the internet, help?

Signed up with Telus today. I have another phone which I was previously able to connect when I was with Koodo. Now when I connect the tethered phone can't access the internet even though it is connected. Tried forgetting the network etc. Is there som...

SteveMc by Neighbour
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  • 14 replies
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Why do i keep getting disconnected?

I have spent over 45 minutes on hold multiple times today and ending up just getting disconnected by Telus. Then on my drive home i called Telus mobility again and waited 2 HOURS on hold again and also got disconnected AGAIN! I tried calling since la...