Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Latest topics

Service cancellation

Hello everyone i have some questions that i hope people can answer. I just purchased a new plan through the telus website and i have now realized that i might not be able to make the first bill. i just purchased it today, saturday july 27th, and am w...

xCings by Just Moved In
  • 1 replies
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SIM card activation

Lsmoker by Just Moved In
  • 1 replies
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No data on TELUS's 3G network?

Hello! We're roaming on the TELUS cellular network, and our phones are with another carrier. (Relocated, still on contract with this carrier.) We've noticed recently that we have no data when on TELUS's 3G network. Data works on LTE. Is anyone else h...

Weak signal or no service now that I upgraded to iPhone 8

So I recently upgraded from an iPhone 6s to an iPhone 8 Plus. With my 6s I never had issues with getting good signal. But with my 8 I am having crappy cell service all the time. Even getting NoService sometimes. Can’t make calls and it takes forever ...

Stacib by Just Moved In
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Resolved! So these new unlimited plans

Can I switch to that new payment plan on my s10 I got a few months ago or would I have to pay the whole balance I'm exetremely interested in your new unlimited data mobility plans.


I have a vacation home in the US. Does TELUS have a microcell that can be connected to an AT&T router to boost the cell signal? I have connected an AT&T microcell but my TELUS phone won’t connect to it. I have WIFI calling setup but I’m not receiving...

SD2019 by Just Moved In
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Resolved! Roaming charges

So we have a phone plan with Telus and we live on Vancouver Island. We head up island to camp at China beach and we get charged roaming charges. We paddle off of Sidney we get charged roaming charges. Each time we call to explain. This time they say ...

Jfast by Just Moved In
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Data overage

Wondering if anyone else has had a similar situation and can offer advice.I have 5gb of data on my monthly plan and NEVER go over it.Yesterday, while at work, I received a message from telus at 12:54 stating I had used 50% of my data.At 12:57 I recei...

Megan14 by Just Moved In
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home phone 2 go

How do i get this app (home phone 2 go) to work properly. I have given it permission to use the microphone but no one can hear me. I can dial and hear the other person ok. If I call my landline with the app I can hear myself so the mike is working in...

MrE by Advocate
  • 2 replies
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