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Voicemail not working through iPhone

Solitract
Neighbour
I cannot seem to access my voicemail when dialling 1 or using the Carrier Voicemail button on iPhone. The only way I can access my voicemail is to dial my own number. I have an iPhone 15 pro max if that matters.
9 REPLIES 9

Nighthawk
Community Power User
Community Power User

Are you using Telus's voicemail, or the new Apple live voicemail that came out with iOS 17?


If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. 🙂

I am using Telus’ voicemail. I tried turning live voicemail on and off and there was no effect.

islandgirl11
Just Moved In
I also have issues now with voicemail. I have tested it and the voicemails aren’t saving. I see that there’s a voicemail but after I call, i am told there are no messages and the little circle notification of a voicemail disappears. I had seen the live voicemail was working a few weeks ago, but now I don’t even get my messages when i call my voicemail.

Skyshoveller
Just Moved In
I am having the same issue. People are calling and leaving messages. My badge notifications show I have two messages. But the voice says I have no messages 🤷🏻‍:female_sign:

MamaD1
Friendly Neighbour

same as above! need a solution!!

 

MamaD1
Friendly Neighbour

FYI, I have...

confirmed my vm is set up

made sure call forwarding is off

made sure wifi calling in on

turned off/on cellular and made sure cellular is on

verified my mailbox is empty

turned app off/on

turned phone off/on

rest network settings

checked that carrier setting are updated

updated iOS

 

I am NOT reinstalling the iOS unless I absolutely have to!

 

I will call Telus tech support tonight to see if they can help. I will keep you posted and/or update with solution if I find one!

Just curious, are you on an eSIM? it seems this only started happening when I converted my physical sim to an eSIM through my iPhone.

MamaD1
Friendly Neighbour

I have a physical SIM in my iPhone... though I should point out that since I upgraded my device I have had this issue. I did take my existing SIM card and put it in the new phone, rather than the one they sent... I wonder if they have me under the new SIM, rather than the old one that I am using? This may be the issue... thanks for asking!

MamaD1
Friendly Neighbour

So I determined what my SIM card # is and went to 'change' it (going with the assumption they have me registered under the new SIM they sent, and I get a message that it IS my current SIM...

 

Back to the drawing board...