Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Resolved! Is this approved?

I've received an email right away after ordering that states "Your TELUS purchase is confirmed and order details enclosed" Does this mean that my order has been approved already? Thanks!

Order # not found

Ordered an iPhone 11pro in midnight green from Telus, via phone. I received a confirmation email, with the order #, but when I click to see the status I get this message:“No order number foundPlease check your order number and try again.”The rep did ...

Rdoggydog by Just Moved In
  • 2 replies
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Calls dropping

I live in the Campbell River area and have been having a lot of problems with calls dropping on my cell phone, and some not connecting.I have a few friends having the same problem in different areas of town. This is been going on for over a month. I ...

Le1 by Just Moved In
  • 1 replies
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Poor Cell Service - Oak Ridges / Richmond Hill

Hi all,I live in the Oak Ridges/Richmond Hill area near Bayview and Stouffville Rd and consistently have poor reception in my home and neighbourhood. My calls will drop 99% of the time when passing by the intersection of Bayview and Stouffville Rd. I...

Hucyn by Just Moved In
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Resolved! Prepaid coverage

Does Telus prepaid have the same coverage as the regular post paid plans? Or is it more of a second tier coverage like Koodo or Public Mobile?

Outbound Call Display

I recently switched my mobility services from Roger's to Telus. When I was on Roger's, my name and number were displayed on the phone of whoever I called. Now that I'm on Telus Mobility, instead of my name appearing on the recipient's call display, "...

wifi calling reliability

What is the minimum wifi signal strength to support reliable wifi calling on a Samsung S8? Network Cell info shows about -40 dBm in the same room as my router, but even there I can't connect reliably. For normal wifi usage the signal is adequate thro...

DavidRT by Neighbour
  • 2 replies
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