TELUS Neighbourhood

ADR3000 · 10-01-2022

I had to get a Data plan for a single month due to my home internet being out of commission for a few days. That plan ended yesterday but now I can't make or receive calls (even local calls) or texts because it's claiming I do not have a plan despite...

ADR3000 · 03-18-2020

Every hour since 4:01pm on March 13 to the present I have been charged data. It always occurs every hour. 5:01pm, 6:01pm etc. I have not activated data on my phone for months. Background data has been turned off on apps. Would really like this refund...

ADR3000 · 10-02-2022

Yes, it is prepaid. The talk text data 45 was only needed for a month but I was still keeping my $13 plan. That shouldn't be an excuse to disable my phone when I still have an existing plan.

TELUS Neighbourhood

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Can't phone or text despite having a $13 plan.

Data charges every hour since 4pm Mar. 13 despite data not turned on my phone.

Re: Can't phone or text despite having a $13 plan.