Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Resolved! Telus Network Experience App

Anyone know what happened to the Telus Network Experience App? I wanted to report poor cellular coverage and can find references to this app and it was rolled out to great fanfare a few years ago ... but I can't find it in either of the Apple or Goog...

jrueger by Ambassador
  • 3 replies
  • 0 kudos

Resolved! Nat type

Anyone have any luck in changing the nat type with the telus smart hub?

Samps4 by Just Moved In
  • 1 replies
  • 0 kudos

Dropped calls

Hi, new to Telus..I have a LG G7 one and calls are constantly dropped. I call once, call gets dropped, I call back and it's fine. Becoming increasingly frustrating as I am on the phone all the time.I have gone into store and had my sim card switched ...

BAILEY1 by Just Moved In
  • 2 replies
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Resolved! Caller ID Not Showing

Many people tell me that an incoming call from me only says “Aldergrove” and my number. My number is indeed an Aldergrove number, moved over from FIDO years ago. How can I fix this so my name is shown on peoples’ caller ID’s on an outgoing call? Than...

Vanbot71 by Just Moved In
  • 4 replies
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Resolved! Not everything should be about profit

I am disappointed that TELUS is manually disconnecting Apple watches for users who do not switch away from the non-share plans. People who are on the non-share plans have been setting up their watches with success only to find a day or two later TELU...

KKlemmer by Neighbour
  • 5 replies
  • 0 kudos

Resolved! Black Friday 2018 - Double Data promo

I’m interested in Telus’ BF promo for double the data. I want to know how long do you get to keep double the data? Do you get to keep it for as long as you have the plan, or for 24 months? For example, if I wanted 4Gb + 4Gb, will I have 8GB for as lo...

radv8711 by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! [Recent] WI-FI Calling not working

The usual Telus WI-FI appears in the upper bar on the iPhone. You can make calls, but if you try to send SMS they disappear in cyberspace and SMS is not received. Incoming calls aren't coming through, instead they're going to Voicemail.

Dwayne888 by Helpful Neighbour
  • 1 replies
  • 0 kudos