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Latest topics

Device balance $0.00, what now?

My 24 month contract is up and my phone is paid off. Device balance zero. Yet bill is the same.I understand now that, I can either switch to "Boyd" and stay with my current plan minus what I paid each month for my device, or I can pay for a new phone...

Landry by Just Moved In
  • 8607 Views
  • 3 replies
  • 0 kudos

Resolved! DATA and email

Does just checking emails use data?

Stray by Just Moved In
  • 1634 Views
  • 1 replies
  • 0 kudos

dropped calls iPhone 6 - Grande Prairie, Alberta

Since Apple's latest firmware update which was also closely followed by Telus' network update (verified in Settings>General>About) I have been experiencing an increased frequency of dropped calls substantially more than the 'normal' two or three each...

eoslove by Just Moved In
  • 1374 Views
  • 0 replies
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Resolved! How do I buy a sim card online?

I went to this link and it won't let me buy online. http://www.telus.com/en/bc/mobility/sim-cards/telus-lte-tri-sim/ . will the NFC trip sim work? it's the only one I can buy online.http://www.telus.com/en/bc/mobility/sim-cards/nfc-nano-sim/

Goy by Just Moved In
  • 7493 Views
  • 5 replies
  • 0 kudos

Resolved! 1800 numbers are not free calls.

You might not be charged long distance rates but you lose the minutes in your package. Does not seem right to me. The company paying for the 1800 number is trying to make it easier for the customer calling. When the line is busy and you are waiting t...

Ray67 by Helpful Neighbour
  • 12891 Views
  • 7 replies
  • 0 kudos

Resolved! Nuisance calls

The CRTC says Telecommunications service providers must develop technical solutions to block illegitimate nuisance calls within their networks. I get several random number nuisance calls a day and I have no way to block them. What are you doing about...

inmca by Friendly Neighbour
  • 23443 Views
  • 14 replies
  • 0 kudos

Terrible Customer Service... No Loyalty....

I have been with Telus for years... I signed up for that new Telus Drive+ which was one of my offers in my account.Then I receive an email stating that I need a $200 deposit? My account is up to date, $0 balance and for the $15 that you charge per mo...

Freddy23 by Just Moved In
  • 1321 Views
  • 0 replies
  • 0 kudos

Resolved! I phone 6

Need an unlock code pls

Heidic by Just Moved In
  • 1864 Views
  • 1 replies
  • 0 kudos