Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Resolved! Overcharged bill - charged twice

So I recieved my Telus bill, and it was an outstanding 320 dollars?! I knew this couldnt be possible and checked to see why! The bill stated that I had 209 unpaid dollars from my last bill, which I HAD PAID and I have the receipt for, I have been cha...

Ansh15 by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! Block text msgs

How can I block texts without Telus still counting it as usage? If it takes blocking this person's calls too, at this point I have no problem also. It's the only one who sends repetitive texts - and then sends emoji as separate texts and rarely answe...

CelLuna by Just Moved In
  • 5 replies
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Resolved! Picture via Text Fail

Greetings! I am a week into my new Pixel 2 XL on Telus and am having an issue. Seems that when I send a picture via text to some Iphone users they do not receive it though it shows as sent on my device. I have figured out that it seems to be Rogers c...


Hi. We are a family of 3 moving from Toronto to Edmonton. We are wondering if there is any way we can order or process a subscription online and on the day we arrive in Edmonton (which is the 29th of March) we can just pick up our SIM cards or have a...

Resolved! Wireless Public Alerting

I have an iphone 5s, which isn’t in the list of devices compatible with Wireless Public Alerting. Is there another way I can receive these alerts? Are there any plans to expand the range of compatible devices?Thanks

madrian by Just Moved In
  • 7 replies
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Resolved! Sim card deactivated

Can someone tell me when my account get deleted after the three month period does my sim card get deactivated? Or is the sim card still under that account that got deleted?Or can I reactivate it again or is it garbage now?

Gavinb2 by Neighbour
  • 6 replies
  • 0 kudos

Resolved! Tablet plan.

I got a tablet on a plan and was wondering if text and calling is included? it has it's own phone number and there is the message icon which I get texts to on home screen.

Jamom by Just Moved In
  • 2 replies
  • 0 kudos