Mobility Services
Forum discussion about TELUS Mobility services and solutions.
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Resolved! Using Voucher Top-Up to pay for Prepaid Plans

If I buy a $25 voucher top-up (12 digit pin), and add it to my account. Then sign up for a $22 plan (Simple 22). Will the $22 be deducted from my initial deposit of $25 from the voucher? Or are the two system not compatible? A voucher top-up can't be...

MikeO by Neighbour
  • 5127 Views
  • 2 replies
  • 0 kudos

Resolved! Prepaid phones

How do I set up a prepaid phone I have my sim and ready to go just need to get a number

Jarret by Just Moved In
  • 1732 Views
  • 1 replies
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Does Telus have a customer service email address???

I tried to make an account just to email them but ended up being unable to complete the registration as I don't actually have an account number (yet). Want to confirm some things before I actually become a customer..

Es by Just Moved In
  • 6185 Views
  • 2 replies
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VoLTE beyond Western Canada

Good afternoon - I was wondering if Telus has an ETA on enabling VoLTE beyond Western Canada (ie. Quebec/Ontario)? Thank you.

xz by Neighbour
  • 4680 Views
  • 6 replies
  • 1 kudos

Two seven dollar mobility charges

So I need telus to remove two seven dollar charges to my account. I was in the USA and came home to find these charges for one minute each. I figured out what happened and I think it's pretty sneaky of telus. I called my phone from my moms house phon...

Meshele by Just Moved In
  • 4260 Views
  • 9 replies
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Resolved! Data Charges even though cellular data turned off.

Hoping someone can help. I set up a new Moto G3 on December 27th. I'm on the basic prepaid Talk and Messaging 10 plan. I don't want data on my phone and have turned cellular data off on the phone, (any updates to software ect. i do via my home wifi) ...

GForbes by Neighbour
  • 20369 Views
  • 10 replies
  • 1 kudos

Resolved! WiFi Calling caused long distance charges

Hello there everyone. After I received the email from Telus, saying that the CRTC new requirements forced Telus to cancel Extend support, I found out that they now support WiFi Calling. I was really excited because Telus doesn't have full coverage of...

No service and dropped calls

***********TELUS**********We entered into a contract in November and had issues right away with Telus, no service/dropped calls/etc.....I drove into the Telus store here in Charlottetown approximately 10 days after entering into the shared data plan ...

How do you deal with Telus?

So a few weeks ago I decided to become a Telus customer (big mistake apparently). I ordered a phone online and was expecting a painless experience. So a few days later, the online order status says they need more information from me, and there is a p...

mike83838 by Just Moved In
  • 13128 Views
  • 12 replies
  • 3 kudos

Phone unlocking

HelloActually i am planning to travel back home and i want to unlock my phone but its not been 90 days yet. So can you guys help me out , i have been with you guys from last 2 years and again extended your services as guys are reliable. Please help m...

Dildeep by Just Moved In
  • 1543 Views
  • 1 replies
  • 0 kudos