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zen1502
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Joined 12 years ago
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really really bad service
I am shocked that Telus had me on hold for over 3 hours / 3 agents then hung up on my call. This is just to find out the status of a delivery OMG OMG OMG I cant beleive the incredibly [poor service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!2.6KViews0likes5Commentsunauthorized charge
I wanted to dispute a $13.99 charge on Aug 29th that was unauthorized and not received by myself. Telus does not have an email address for billing disputes. After waiting for 45 minutes for a call to be then told to wait for 1 hour wait which I waited 65 minutes. I eventually hung up the call. Why doesn't Telus have an email mailbox to send disputes to & can be disputed in a timely manner? Close to 2 hours on hold and no opportunity to get assistance is EXTREMELY POOR SERVICE. At 08:30pm your customer service no longer allows for call back.12KViews1like7Comments