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unauthorized charge

zen1502
Just Moved In

I wanted to dispute a $13.99 charge on Aug 29th that was unauthorized and not received by myself.  Telus does not have an email address for billing disputes.  After waiting for 45 minutes for a call to be then told to wait for 1 hour wait which I waited 65 minutes.  I eventually hung up the call.  Why doesn't Telus have an email mailbox to send disputes to & can be disputed in a timely manner?  Close to 2 hours on hold and no opportunity to get assistance is EXTREMELY POOR SERVICE.  At 08:30pm your customer service no longer allows for call back.  

4 REPLIES 4

JBL
Neighbour

Another pbm.cx victim.

 

Re: 3rd party subsctiption options that Telus shou... - TELUS Neighbourhood

 

@telus Are you guys paying attention here?  Your infrastructure is brazenly being used to scam your customers by a company that purports to be your partner!  PayByMobile - PARTNERS.  If I had any position of influence in Telus I would be working **bleep** hard to separate myself from them, protect my brand AND my customers (which would include making them whole!).

BillTelusCust
Rockstar

This sort of thing should not be allowed, period.  Same with 900 numbers or foreign numbers that charge exhorbitant fees.  There should be only telephone calls and legitimate telecommunications charges billed to phone accounts.  

Ammys
Just Moved In

It's a Scam and you will get charged every month. Telus will not help you out of this. The best way to rid of this is to go PBM.cx and cancel the subscription so you will not be charged on the next billing circle (under My Subscription followed by My Account).

Dimo-X
Moderator
Moderator

Zen1502, you can also connect with them over chat, if the virtual agent can't help you just type "agent" in the chat console and it should get you connected.