Forum Discussion
unauthorized charge
I wanted to dispute a $13.99 charge on Aug 29th that was unauthorized and not received by myself. Telus does not have an email address for billing disputes. After waiting for 45 minutes for a call ...
Some info here about preventing and reporting unauthorized charges:
https://www.canada.ca/en/financial-consumer-agency/services/payment/mobile-payments/unauthorized-mobile-payments.html
According to the paybymobile site subscriptions are supposed to be confirmed at checkout by the app providing the service. I suspect there are dodgy apps that bypass this and automatically subscribe you without doing this as soon as you open the app. It's possible that the subscription is not even related to the app you open so it may not be apparent which app is doing this.
As such, I don't see how TELUS can control what these apps are doing outside of exiting the partnership with paybymobile entirely which would mean the legitimate apps would no longer have this option of payment. Being scammed by downloaded apps is not a new thing and not restricted to payments via paybymobile.
