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glrider
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Joined 4 years ago
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how do I top up my account
I signed up for a the Telus $15 a month plan and now have the following questions/misunderstandings. 1. I thought it was $15 dollars a month straight and simple. Now it has become more clear that is some sort of running balance, as I have a balance of $5 and I need to top up my account very month. Does that mean I only need to add $10 this month because I already have a $5 balance. 2. How do I add money to my account. I am a Telus home customer and I thought my mobility would be able to be accessed via my home myTelus account, but when I log on I don't seem to be able to do anything with my mobility account. 3. When I purchased my plan with Telus, I found out that Telus also owns Koodo, My sister already had the same plan nd I was sure she had data as part of her plan. Further investigation seems to indicate that Telus $15 dollar plan doesn't have data but Koodo's $15 a month plan does, even they are owned by the same company. How does this make sense and if that is the way t is should I be leaving Telus and joining Koodo?3.4KViews0likes2Comments