Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Resolved! Apple watch plan details questoins (pricing and data)

Hello. My mother has a consumer share plan with 6 GB data. If she adds a $10 apple watch cellular plan (she already owns the cellular apple watch 3), does the watch have access to 6GB + 1GB or just the 1GB. Second question - I see the activation fee ...

Resolved! Google Pixel 3xl dropping calls

We just got 2 new Google pixel 3xl , and all they do is drop calls or have spotty reception. Have had the first pixels since new and no issues, and now they are terrible. Help please

Jgfergus by Just Moved In
  • 1 replies
  • 0 kudos

Please support more android phone to visual voicemail

Please add OnePlus 6T to your visual voicemail compatible phones, you have a very limited range of device. Your support page says : Google Pixel, Google Pixel XL, Nexus 5X, Nexus 6P, Google Pixel 2, Google Pixel 2 XL, LG Q Stylo+ and LG X Power 3 are...

anisite by Friendly Neighbour
  • 6 replies
  • 0 kudos

Resolved! Help needed for best plan

Hi Guys I am moving to Canada but still working for an Australian company. What would be the best cell plan to help me keep in touch with those down under. I will be working mainly evenings as that is their day time! Thanks for your help. The system ...

Enviro by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! cellular network outage?

How do I report and get status update on cellular network outages. All I have access to is WiFi.

Patsfan by Just Moved In
  • 1 replies
  • 0 kudos

Can't send GIF as MMS from iPhone

I recently upgraded from an iPhone 6s+ to iPhone XR purchased directly from Apple. (my service is through Telus, obvs ) For some strange reason, I can't seem to send a GIF as a MMS message. Had no issue with this on the 6s+. The following all work:-s...

neilp by Organizer
  • 7 replies
  • 1 kudos

Resolved! Home phone 2 go

Now on the website Telus mentions the Home Phone 2 go app for Iphone or Android. It says it is available in select BC and Alberta communities but it does not say which ones. I would like to try this app out but would like to find out which communitie...

WI-FI Calling on Blackberry device? Keyone / Key2 ?

Hello, I own a KeyOne , i would like to know if someone have any clue about when(or if) Blackberry Keyone or Key2 gonna get sooner the Wi-Fi calling ?Telus don't have any cell phone service in my house area and really bored of 99.9%time non-working U...

frank111 by Just Moved In
  • 0 replies
  • 0 kudos

Text Messaging

I do not have a problem right now...I did have a problem, I wanted to share it.Last week or so, I could no longer send text message. I could sent iMessages but not text. I could receive both. I tried rebooting the phone, turning off iMessage, but to ...

Resolved! Buyers remorse

Hi there, I just received the Huawei P20 Pro and would like to return it.... Not sold on the device I've been waiting over 30mkns on hold with Telus. Is there a faster way to reach someone about my buyers remorse??

BeRyskie by Just Moved In
  • 3 replies
  • 0 kudos