Can you please hire more people to answer the phones. I shouldn't have
to wait over 20 minutes and counting to speak to someone about my bill.
eta: 30 minutes and counting on hold now. I wrote an email last week
explaining my problem to try to at lea...
I was trying to locate my phone so I called it. I realized where I had
left before I could hear the phone ring. After I hung up and bout 7
seconds later (after I hung up), my cell phone started to ring and the
CID showed my landline number.
I was told by tech support yesterday that phones not purchased from
Telus cannot access VOLTE. The phone in question is a Samsung Galaxy S7.
Why is this information not available on either the website or at the
local Telus Store?
I just returned from the USA. I was doing everything I could to enable
wifi calling on my iphone including disabling privacy (location
services) and using VPNs with Canadian servers. I used both Tunnel Bear
and Windscribe. Telus has gone through cons...
I'm a new customer and I ordered my phone and plan on December 17th.I
was wondering how long does it take for the order to process today would
make it the 5th business day and it still says my order is being
processed and I should receive between 5-7...
Before I joined to Telus, I heard bad reputation about Telus customer
service. Now as a Telus customer, I strongly agree. I tried everything
to hold a customer service representative to get a new promotion from
Dec17-19 by email, chat, facebook and c...
I have been a Telus client when they were still known as Clearnet in the
1980s.On Nov 24 of this year (3 weeks ago) I signed a new 2 year
agreement. I got a new LG V30 and a renewed price plan.I am considered a
Business customer but I could have easi...
I am posting here as all my attempts yesterday and today have failed to
reach customer service by phone and online, and I'm here to ask for an
email to send this story below. When I returned the new Iphone 6S at the
end of October and the rep in the ...