Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Latest topics

Resolved! Additional Data Options

I tried phoning for customer service recently and the person who received my call could not advise me whatsoever about my options for more data. I am going to be in the hospital for several weeks and I would like to know my best options for additiona...

Resolved! Email on I phone

My telus emails are not coming through on my iPhone

Carol3 by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Dropped calls in Shawnessy

Approx. 1 year and still on going, our calls are getting routinely dropped on our cell phones. We were told too get new SIM cards, we did. We were told to add wifi to our phones for phone calls we did. We had our phones checked at the Apple Store for...

Tree2 by Just Moved In
  • 2 replies
  • 0 kudos

Koodo top up

Hey,I bought a Telus 25$ top up voucher and thought it would work for Koodo too because they share the network. Apparently it doesn't work. Does anyone want this top up voucher / has a Koodo to change ? Or do you think the telus store might be able t...

Sleifer by Just Moved In
  • 0 replies
  • 0 kudos

Adding my LTE Tablet to my Peace of Mind Connect Plan

Hi there, Tonight I picked up a sim card from telus at the store, was told to go online and set it up there. I looked on my account online everywhere and can't find anyway to connect my tablet to my plan and activate the sim for it. She told me I hav...

MattyG by Just Moved In
  • 1 replies
  • 0 kudos

Online phone delievery questions.

Hi, yesterday (Jan 2nd 2020) I ordered a phone, and plan from Telus online. Just had a few questions will I receive the phone I ordered in 5-7 business days? Or will it processed in 5-7 business days. This is also my first ever phone plan in my name ...

Justin17 by Just Moved In
  • 0 replies
  • 0 kudos

unlimited plan tethering

Can u still tether after you hit ur cap on the peace of mind plan? It says tethering up to so many gig it wont cut me off will it? Im looking for it to replace my home internet as even the throttled speeds r double mine.

chadvint by Just Moved In
  • 3 replies
  • 0 kudos

Phone delivery

Ordered a phone on December 12th and was told 5-7 business days. Phone didn’t arrive so called them and understandably there was back up due toholidays. They said give it a few extra days. Called back December 30th and was told January 3rd. Called to...

Matt2 by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Unnecessary Telus icons on iPhone

Hello, I was referred to this website after leaving feedback that I was unhappy with the purple Telus icons that just recently showed up on my iPhone. I was informed that you would be able to help me remove them. How do I remove them or where do I go...

Holly1 by Just Moved In
  • 3 replies
  • 0 kudos