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Can't phone or text despite having a $13 plan.

ADR3000
Neighbour
I had to get a Data plan for a single month due to my home internet being out of commission for a few days. That plan ended yesterday but now I can't make or receive calls (even local calls) or texts because it's claiming I do not have a plan despite currently having a $13 plan. This happened before and the agent used $13 from my balance to just restart my $13 plan despite having a week left on my $13 plan which I already have.
3 REPLIES 3

NFtoBC
Community Power User
Community Power User

Is this a prepaid account? If so, when you changed your plan to add the data, you reset the 30 day window. I expect all you need do is choose a fresh plan.

 

NFtoBC
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Yes, it is prepaid. The talk text data 45 was only needed for a month but I was still keeping my $13 plan. That shouldn't be an excuse to disable my phone when I still have an existing plan.

NFtoBC
Community Power User
Community Power User

When you make a plan change, *IT* becomes your existing plan.

To return to your former plan, you need to select it again.

 

NFtoBC
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