Mobility Services
Forum discussion about TELUS Mobility services and solutions.
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Why so many fake calls?

I have been inundated with fake calls from numbers starting with '011' and '465' recently. '465' area code isn't assigned, so obviously it's a scammer. I just let these go to voicemail. But the '011' numbers, I know they signify being from overseas, ...

Resolved! WiFi Calling isn't working on my brand new Samsung Galaxy S8+ which was purchased from Telus.

Hello, I just joined TELUS mobility and purchased a Samsung Galaxy S8+. I got the phone because it has WiFi Calling, and I work in an area with poor cell signal (big concrete building). I have not been able to set this phone up to work with WiFi, and...

Re: Fed Up with Telus service

Your company has really ruined everything that I always found so great about being your customer. Your company used to be about the customers, listening to their concerns, and making them happy. Unfortunately, Telus has decided to abandon these ideal...

Resolved! "Host Not Found" How to get mobile internet to work?

I have a Telus prepaid account. I use vouchers to buy 30 day plans and add ons. I'm using an Alcatel Onetouch in Ontario.I use the Simple 22 plan, and decided I wanted to browse online. So I bought a Data add on which allows for 100mb I believe.When ...

MikeO by Neighbour
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  • 6 replies
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Need help- Can't make calls or take calls

All day my phone has not been working! I can't take any calls, my friends say it goes right to voice mail. I also cannot make any calls, it goes directly to "call ended" without even dialing. I obviously cannot call Telus to find out what the problem...

cmash by Just Moved In
  • 3707 Views
  • 3 replies
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Not able to contact telus

Is anyone having issues calling Telus. Every time I try calling them it tells me to contact them during regular business hours even when I call them at 1pm. I've tried calling 4 times every day and nothing.

Blackberry Social and Email

I just got a prepaid account (Starter 10) and Blackberry Social 15. Why? Just for fun, love my old Bold 9900. Anyway, it is working well. As advertised BBM, Facebook and Twitter are working. However, while I was able to set up an account and associat...

Doug_M by Neighbour
  • 2010 Views
  • 2 replies
  • 0 kudos

Resolved! Global go

I would like to connect to global go but it is asking me for my telus optic account I have sat tv

Andersen by Just Moved In
  • 3069 Views
  • 1 replies
  • 0 kudos