Hi, my name is Justin, long time Telus Mobility user, I just signed up to the forums today to get some help with my recent order online. Back on November 25th, I ordered an iPhone 13 with a new plan and device care added to it for one of my 3 subscri...
Does the process for connecting to my cellular account using an eSim voucher on new iPhone 14 require a confirmation code from TELUS?
Today why I am leaving Telus , first they so unprofessional. I received a call from Telus selling team and they provided me a mobile plan $10:00 a month. ( call & text only ) no data no extra cost , sounds like great. $10:00 x 3 months should be $30:...
Hi all. Connected Telus with the preservation of the number from the Charter. Incoming calls do not come, I already wrote to support about this, went to the official store, to no avail. I already have a debt of $ 110, so no one has solved the issue. ...
I placed an EPP order with a device trade-in, and now I am having a tough time getting an answer on the status of my trade-in credit. For some reason, it does not show up on my "My Telus" page. At first, customer support said that the device I sent d...
If I add a mobile phone line does it come with a sim card or do I have to buy one? Most companies, at least outside Canada, will give you one?
Dear Support Team, I am tired, BRO. I requested a call, and then your team called and wanted to transfer twice, I agreed, and then I had to wait for 2 hours and 30 minutes, and the call got disconnected automatically. Really, 2 hours and 30 minutes o...
Hello, I received my last monthly Telus bill and there are 3 wrong charges on my bill. Unfortunately I am travelling in Europe right now and I would like to reach Telus Customer Care to discuss these charges - without paying the $15 / Day Roaming fee...
I have a couple of questions. First, what voicemail features come with a standard "unlimited" plan? For example, how long do the messages stay in your inbox, what is the message length maximum, how many messages can you save at once, etc. Also, when ...
Question on smartwatch device credits!I have a Samsung Watch5 Pro watch at $0/mo (after some significant device credits) purchased alongside my Samsung Galaxy S22 Ultra device. I am curious:- Am I able to transfer my Onenumber eSIM from this watch to...
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