Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Resolved! NAT type change

How do you change your telus hub from NAT type 3 to NAT type 2?

Colby by Just Moved In
  • 1 replies
  • 0 kudos

Customer Service and Response Time

Has something happened to Telus Mobility Customer Service. I always used to get reasonable response to phone calls/chat services. However in the last week or so it has been insanely bad - was on hold for 45 minutes today and on chat had 47 people ahe...

Resolved! Travelling to Quebec

We are traveling to Quebec from Ontario. Is data and SMS nationwide? Can't seem to find that information anywhere, and the automated chat only addressed long distance calling.

SooziiQ by Just Moved In
  • 4 replies
  • 0 kudos

Resolved! Question about the data options

I'm looking to upgrade my device online and it says I cant keep my existing plan. Ok fine.Looking at the data options in the list and none of them say "shared" ?I'm afraid this will mess up the other family member on my account, who currently only us...

alliesan by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! Family plans shareable data not clear

HiThe Family Shareable Data plans are not clear and not explained in the service offering online,4+4GB means for for each line plus 4GB to share among the family? Or 8GB in total to share among all?!

MichelS by Just Moved In
  • 3 replies
  • 0 kudos

Calling 1-855 numbers?

Why can I not dial a 1-855 number from my Telus cell phone? My husband is with Rogers and he can call it??How can I fix this?

Hp1 by Just Moved In
  • 0 replies
  • 0 kudos

Resolved! Long delay when placing a call.

I start experiencing long delay when i try placing a call and phone in 4G mode after my phone updated to Nougat.I have Huawei EVA-L19. When i use WCDMA Only mode - there are no delay but i start missing calls. Calls goes strait to VM 80% of the time....

Resolved! Data overage charges

How or where can I find what Teuls will charge me for a data overages on my cel phone? I have gone over by 20 MB. I know I can add 300 MB data top up for $10.00 but don't know if this will be more than the charges for the mere 20. The top up doesn't ...

EG1 by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! incoming daytime calls

I have the talk & text 180 rate plan. comes with 180 anytime local minutes and unlimited evenings and weekends. and unlimited texting. maybe to the states. I'm not sure.if I call someone at noon those minutes will come off my 180. but will it come of...