Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Resolved! US Roam Ready fees?

I am hoping someone can answer a question for me concerning the Telus US Roam Ready plan. I know I can call Telus, but I find I don't always get the same answer from two different customer service reps. On the website under my account, under travel o...

Matt1 by Organizer
  • 1 replies
  • 0 kudos

Resolved! sim card on prepaid

You let prepaid phone go to 0 balance. You reactivate the phone 30 or 60 days later. Do you use the sim card you have or buy a new one.

polecat by All-Star
  • 2 replies
  • 0 kudos

Resolved! Turning off data - current billing cycle only

Hello,Why is the "Turn off data current billing cycle" no longer offered on the mobile app? Your customers pay a lot in data, and this was a way for us to manage it if one of the devices in the family's plan was using excessive data during the month....

JayM by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! I'm stuck with my phone and plan and can't get out

Long time telus subscriber (10 yrs) and have been off contract for a long time. The problem is that my rate plan is quite good; $50/mth 5G data with calling/texting and all the bells and whistles. I currently have an S6 that I bought second hand afte...

SteveR by Just Moved In
  • 4 replies
  • 0 kudos

Resolved! Accessing Telus Wifi Hotspots

I have seen the Telus article about how one must pick out an available #TELUS wifi spot from the available wifi network list on your laptop and register to start using public Telus wifi. I have also downloaded the Telus Wifi Finder and it tells me th...

CAMERC by Organizer
  • 1 replies
  • 0 kudos

Resolved! Cell phone plans

If I where to bring my own cell phone and upgrade it to a Samsung S8. Or a S9 how much are plans ,

Chocolate by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! Poor signal strength Calgary Shawnessy

Since the move of the mobility site from 146 ave over to highway 22x my LTE is next to nothing for signal on my G4 and HTC phones. Averaging 113 dbm. I would expect that in the city limits TELUS would be able to provide consistent LTE. WCDMA/GSM has ...

Bobbob by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Cell phone for seniors

I need a cell phone that is easy to use for calling and texting. Have issues with my hands.

Kaybee01 by Organizer
  • 3 replies
  • 0 kudos

Resolved! Not receiveing texts from email

I know of many other friends that have an iPhone with Telus... and they have no issues receiving a text sent from one's email account. That is When I am sent a text via an email account I receive nothing. The sender does no...

colantdo by Neighbour
  • 5 replies
  • 0 kudos