Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Latest topics

Service outage!

Service is currently out on my device I am in the middle of calgary. Also a Koodo device I own service is out. This also has occurred two days ago when I was still in the middle of calgary when I was trying to call 911 because I was a witness to a ca...

jesse2019 by Just Moved In
  • 4 replies
  • 0 kudos

Shotty Samsung S10 and bad customer service

Would anyone be willing to direct me to the best place to share my bad experience with the Samsung S10 and Telus' response to the matter? Feel as though unsuspecting potential buyers should be warned. Thanks!

AmandaP by Neighbour
  • 8 replies
  • 0 kudos

Loss of Service - Red Deer SE

over 1 hour now with 1 in 3 SMS messages going out; the other two in three are "message send failure" And weird 5 full but greyed out bars, then no service, then one bar, repeat.

VA6TAC by Just Moved In
  • 1 replies
  • 0 kudos

Loss of Service - NE Edmonton

What happened... the network seemed to drop mid call and stayed down for close to 20 minutes! The error message was that the network was not available!

PaulD1 by Just Moved In
  • 0 replies
  • 1 kudos

Easy Roam triggered without any usage

We just returned from the US and noticed that my wife's phone had 5 days of Easy Roam charges even though data roaming was turned off on her phone. My account showed no airtime and no data usage for those days. One of the charges I've resolved and wa...

xray by Hero
  • 2 replies
  • 0 kudos

Resolved! Shareable data

Hi, I added a tablet to my account with an existing phone plan with 3+4gb shareableI chose the 1gb shareable plan for the tablet. I am not sure how it workswhat will happens if the tablet reach and goes over 1gb ? i planned at the start to use it wit...

Maxgolf01 by Just Moved In
  • 1 replies
  • 0 kudos