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Joined 4 years ago
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EPP customer service line
This is the first time I join to Telus through EPP program. The first bill I did not see the credits applied. I’ve tried to contact Telus via phone and chat. Chatbot always says ‘EPP Contact center closed’, or agent at personal chatbot transfer me to EPP line, and wait for 2 hours, no answer. Using Phone line also makes me waiting for 2 hours, and no answer. I keep trying several day. and no hope. Never think this is Telus customer service. So horrible. Sim card is still on the way. Thinking to cancel the service. Is there anyway to get this through.20KViews0likes4Comments