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Fransdb
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Joined 4 years ago
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Re: Easy roam instructions are incomplete
In the instructions in the "good to know section" it is states that in order not to be charged for easy roaming turn data roaming off. Even before the plane left, on our iPhone we switched cellular off as well as cellular data options. The iPhone states in that scenario that it restricts all data to Wi-Fi, including email, web browsing and push notifications. We stayed at a resort with Wi-Fi that we exclusively used. We never used cellular communication of any sorts. However. we were charged with easy roaming fee for each day we stayed at the resort a total of $ 420 for a service we never used. After 6 hours to be on hold, we were told that unique to the iPhone, we also should have switched of Auto-Join Hotspot. The iPhone states under this option that it allows to automatically discover personal hotspots when no Wi-Fi network is available. The help desk said they would in the future add this to the instructions for iPhones. We are with Telus for more than 20 odd years. This is the final straw and we will walk away from Telus to a competitor. I hope that answers your curiosity.4.3KViews0likes2Comments- 4.4KViews0likes4Comments