Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Latest topics

Weaker cellular network signal

I used to have full 5 bar signal at my house which is about 4 blocks away from tower eNB ID113502 in northeast Edmonton. Now I get a fluctuating signal of 2 or 3 bars. It results in multiple dropped and poor quality calls. I went out for a walk last ...

Bert1 by Neighbour
  • 4 replies
  • 0 kudos

Prepaid Plan - My First Phone Plan

I had bought this plan last year for my son, and it is expiring soon. Would I be able to renew this same plan annually keeping all the same plan features?

Jayde by Friendly Neighbour
  • 2 replies
  • 0 kudos


hi! i have a prepaid phone and currently have a pre-paid plan which i renew every month by topping up, i just recently bought a new phone because my current phone is quite old, was wondering ..when I activate the new phone ( I am keeping the same pho...

QueenB67 by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! How do I change the subscribers name under my Telus account?

Hey, I was just curious if it is possible to change the subscribers name on my Telus account. I currently have 4 subscribers all named “Shawn” and its confusing to figure out who is who. Is there anyway to change it so they they are all not my name? ...

Shawnw1 by Just Moved In
  • 3 replies
  • 0 kudos

long distance calling

Why am I being charged for incoming and outgoing calls? I feel I am being charged for other peoples calls.

The worst service experience of my life at TELUS Mobility

I changed the carrier because TELUS was sure. I think my carrier change to TELUS is a fraud. And I think this method is their mean business. (04.20/2020) I asked online chat if I could use Esim with my phone, iPhone XsMax, or if I could use my number...

David_K by Just Moved In
  • 2 replies
  • 0 kudos

Switching Providers

I’ve been debating on switching mobile providers from virgin to telus so i can bundle my internet as well is there any need to knows before