Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Resolved! When should I cancel my plan?

Hi there. My Telus 24-month contract will end on October 13, 2018. I'm thinking about switching to another carrier. When should I cancel my Telus plan if I want to also port my number to another carrier? Is it 30 days before the contract end date or ...

Resolved! Voicemail

Why every time I get a call it my mobile phone goes right to vm then it tells the caller my vm is full so they can't leave a msg. I checked my vm and it's not full. Can anyone help. I'm missing a lot of very important calls because of this. Thanks

RastaMan by Just Moved In
  • 3 replies
  • 0 kudos

Resolved! Coverage in Flin Flon, MB

Was wondering what kind of cell phone coverage you get in Flin Flon, MB. Was up there three years ago and my phone would not work at all. Every number I dialed--I got a busy signal. Someone later told me that Telus does not work up there. Looked at t...

clxt7321 by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Skip voicemail password

Heads up there is a vulnerability with Telus' voicemail system. Do not use the "skip my password when calling from your own phone".

Mk4 by Organizer
  • 4 replies
  • 0 kudos

Where are Telus call center located?

Just wanted to know where Telus call center are located when I am calling either in French or English to get answers to my questions about my mobility services. I know that Telus International call center are used to serve Telus customers but is ther...

waliahmed by Just Moved In
  • 4 replies
  • 0 kudos

Resolved! Carrier Problem

When i make a phone call it says “your phone is not activated on the network” why is that? My plan is still on contract.

Anon11 by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! NAT type change

How do you change your telus hub from NAT type 3 to NAT type 2?

Colby by Just Moved In
  • 1 replies
  • 0 kudos

Customer Service and Response Time

Has something happened to Telus Mobility Customer Service. I always used to get reasonable response to phone calls/chat services. However in the last week or so it has been insanely bad - was on hold for 45 minutes today and on chat had 47 people ahe...

Resolved! Travelling to Quebec

We are traveling to Quebec from Ontario. Is data and SMS nationwide? Can't seem to find that information anywhere, and the automated chat only addressed long distance calling.

SooziiQ by Just Moved In
  • 4 replies
  • 0 kudos

Resolved! Question about the data options

I'm looking to upgrade my device online and it says I cant keep my existing plan. Ok fine.Looking at the data options in the list and none of them say "shared" ?I'm afraid this will mess up the other family member on my account, who currently only us...

alliesan by Just Moved In
  • 2 replies
  • 0 kudos