I wanted to dispute a $13.99 charge on Aug 29th that was unauthorized and not received by myself. Telus does not have an email address for billing disputes. After waiting for 45 minutes for a call to be then told to wait for 1 hour wait which I waite...
Hey guys, I have a question about the Telus Connect Tablet Contract. I currently have an bring-your-own-device unlimited mobile plan that allows for data pooling between devices. I am able to attach a $10 Telus connect tablet line to pool from that d...
I have an iPhone 12 that I receive 5G coverage, in Vancouver & area. I've noticed on the Telus site, that there is now a service available, referred to as 5G+. Info online is very limited, in obtaining this service through Telus. Can anyone "enlighte...
2 years ago my wife and I got two phones under the bring it back program. At the time we the sales person stated we qualified for the exclusive partner program (EPP) which would give us a 30% discount off of our bill.A month ago we upgraded our phone...
I have been trying to cancel my Telus line for an Apple Watch that no longer works. I tried in person but was told I had to do it online. I tried online, but was told I had already made a change and would have to wait 19 days (I have not made any cha...
So I just (the morning of August 29) got a call from 250-493-7653. Call display said it was from Penticton, and a Google search says that this is a number operated by Telus. Since there's no way of directly sending a complaint to Telus: The guy on th...
On Friday i had a call from one of agents and she started to explaining about bundle with 25% of discount and switching to it will lower my monthly payment. But in the next day I received this -Optik TVOptik TV Commitment period for 24 months : Aug 2...
I've been a telus member for awhile and I've had enough of Telus! Their services are absolutely ridiculous from TV services not being applied (and still having to pay for them) or they simply won't work, promo pricing not being applied and being told...
I noticed that my data usage on the My Telus app says "___MB / ___MB Shared." Does that mean that I could link a second telus account to my account and share the data without any special plans or extra costs?
Newly switched to Telus, noticed low voice quality when calling my friends who are on Fido with their VoLTE. Notice the VoLTE toggle switch is gone in Settings > Cellular > Cellular data options > Enable LTE > Voice & data. I checked my iphone IMEI w...
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