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weelee
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How do I cancel my Apple Watch plan?
I have been trying to cancel my Telus line for an Apple Watch that no longer works. I tried in person but was told I had to do it online. I tried online, but was told I had already made a change and would have to wait 19 days (I have not made any change!). I tried chat and this was the result: Chat started with TELUS Assist Wednesday August 31, 12:19 p.m. Hi EILEEN, I'm TELUS Assist! What can I help with today? 12:19 cancel (XXX) XXX-XXXX You 12:20 Just to clarify, would you like to cancel the line, or move it onto its own account? 12:20 Cancel the line You 12:20 Sorry, I didn’t understand that. Are you looking to cancel the line completely or simply move it on a different account? 12:20 Cancel the line completely You 12:20 I'm still not sure I've got this. Let's start over, can you try rephrasing one more time? 12:20 I want to cancel the line completely You 12:20 Just to clarify, would you like to cancel the line, or move it onto its own account? 12:20 CANCEL THE LINE You 12:21 Sorry, I didn’t understand that. Are you looking to cancel the line completely or simply move it on a different account? 12:21 to cancel the line completely You 12:21 I'm still not sure I've got this. Let's start over, can you rephrase that again for me? 12:21 How do I cancel this without waiting hours for Telus to answer their telephone?Solved4.8KViews0likes1Comment