Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Up to 48 hours to speak with a Telus Manager?

How is it possible with a technology company like Telus that is takes up to 48 hours to speak with a Manager? Let alone the process it requires to be elevated to speak with a Manager to being with,

Windchaser by Friendly Neighbour
  • 0 replies
  • 0 kudos

Resolved! Telus ripping the people off.

Telus lies regard the zte lte smart hub network speed clambs it reaches 25mbps max ive researched it handles 75mbps. Bad network coverage in b.c

MichaelG by Neighbour
  • 2 replies
  • 1 kudos

Resolved! Massive spam/scam calls attack.

Hey guys, Could anyone explain what to do with dozens of spam calls? For example today I received more than 20 calls from different numbers, so blocking them was useless. Some were from + 1 416 971 XXXX - identified as Toronto numbers Some were from ...

Intermittent time Zone Shift by 1 hour

Seeing issues on 2 different iphones (6 and running latest OS and with connected apple watches (Series 0 and 5) where time zone jumps forward by 1 hour intermittently. Time zone is set to automatic and so is pulling this information off the local Tel...

MattBC by Neighbour
  • 5 replies
  • 0 kudos

Changing Existing Plan

I would like to change my existing plan. When I try to do this over MyTelus the only options I am shown are my existing plan....Would like to change to promotional $75 peace of mind plan....very frustrated with Telus' customer service generally...

SB1992 by Neighbour
  • 0 replies
  • 0 kudos

Resolved! Simplii/CIBICY one-time verification number

Hello, I have been going back and forth with Simplii on not receiving one-time verification codes and they told me the following, "There is a known issue where one-time verification codes are being blocked by Telus. What you can do is reach out to Te...

Jeffg by Neighbour
  • 2 replies
  • 0 kudos

Significant drop in reception quality over the past year

Problem is as described above. Over the past year, we’ve gone from being able to make calls and send non-iMessage texts no problem from anywhere in our house or neighbourhood. We’ve lived in the same area for 20 years, and been with Telus for most of...

bigb798 by Neighbour
  • 3 replies
  • 2 kudos

Galaxy S20 FE 5g Wi-fi Calling Not Working

Hi There I just got this phone and the wifi calling is not working at my workplace where there is minimal cellular signal. The last tech support rep I spoke with seemed to suggest that there is an issue with the ISP/wifi here which is bell. I have re...