Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Latest topics

In Stock (?)

Hello everyone, I recently ordered the iPhone 12 Pro Max, and while doing so the TELUS website said “available in stock online” but after going through and placing the order I was told in my confirmation email that my order would begin shipping withi...

Braxxo22 by Just Moved In
  • 1 replies
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Resolved! Prepaid plan top-up receipt?

I currently have a pre-paid plan and I topped up some money. My credit card was charged for that amount as well as tax / service fees. If I look in my transaction history on the website, only the top-up amount shows up. Where can I get a sales receip...

leodw1200 by Just Moved In
  • 2 replies
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Starlink is a go! Time for real rural internet!

Very exciting day yesterday, the Feds gave Starlink the green light.I know the telus hub is capable of 130/30 in the three days before i got throttled.So is telus going to fix the Nat 3 issue, and open these boxes up to compete?Also it sounds like yo...

Buying a new phone but keeping the old plan

I am trying to order Iphone 12 Pro Max with the Bring it Back payment plan. The online ordering only give me an option to get a phone plan. However, I already subscribed the Peace of Mind Connect plan and I want to keep it (have a promotional discoun...

PeterT by Just Moved In
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It was a fun three days, but now i am throttled.

I thought I actually had something almost workable with the Telus Rural hub. For three days I have been getting 130down/30up with 30ms ping. But today is the day the artificial brakes came on. I now have 24.7down/13up 21ms ping, even though my cell p...

NAT 2 on Cellphone, NAT 3 on Smart HUB?

Disclaimer: I am an Industrial PLC Programmer / Network Technician. I bought a Telus smart hub for internet in a rural location. I know in the disclaimer they say that it cannot be used for P2P gaming.But I do wonder the actual technical reason for t...

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