Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Resolved! Telus says I don't have a plan when I do? (Prepaid)

I recently bought a prepaid cell phone from Telus and I am very confused as to what my plan is exactly and I got a message and text from Telus after my first top-up saying I have to choose a rate plan to maintain service. Was that just a first-time u...

Brylee by Friendly Neighbour
  • 4 replies
  • 0 kudos

Telus Loyalty - Lack thereof

Having recently completed my previous term contract, as a 14 year good standing customer, I just got off the phone with the Telus Loyalty rep to see if there was anything that Telus could offer me in the way of upgrading my old iphone 5, whilst maint...

DantheMan by Just Moved In
  • 3 replies
  • 0 kudos

SMTP sever it not responding

I have not been able to send email through Telus SMTP mail server for a week now. When I access it from Telus wifi at home it's fine but not able to send using cell signal from a different provider. I followed Telus instructions to set up mail on my ...

Kennyt by Helpful Neighbour
  • 3 replies
  • 0 kudos

Resolved! TELUS App

Can you guys make payment arrangements in billing in your TELUS app think be a great new feature

Jaymans45 by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! spoofed text messages

Someone is texting my wife posing as my cell number. Is text spoofing possible? So can this spoofer see my texts too? When my wife responds to me does the spoofer see it too? This is real...... My wife asked "why you type " and I never typed it nor s...

Resolved! Additional Data Options

I tried phoning for customer service recently and the person who received my call could not advise me whatsoever about my options for more data. I am going to be in the hospital for several weeks and I would like to know my best options for additiona...

Resolved! Email on I phone

My telus emails are not coming through on my iPhone

Carol3 by Just Moved In
  • 1 replies
  • 0 kudos