I recently bought a prepaid cell phone from Telus and I am very confused as to what my plan is exactly and I got a message and text from Telus after my first top-up saying I have to choose a rate plan to maintain service. Was that just a first-time u...
I usually have a download speed of between 12 and 20 during the day. (tested by Speedtest by Ookla on cell wifi or hardwired PC). In the evening around 9 P.M. this drops dramatically to 0.5 to 2.5! I don't have anything using a huge amount of data at...
I have a Huawei 4G router Litecat6 B612 (whatever that means). Anyway my internet speed has dropped from 10 to 15 D/L speeds to 0.5 to 2! It is the same whether I test a hard wired PC or a cell phone. Could the weather be an issue? It's -31C right no...
Having recently completed my previous term contract, as a 14 year good standing customer, I just got off the phone with the Telus Loyalty rep to see if there was anything that Telus could offer me in the way of upgrading my old iphone 5, whilst maint...
You can purchase an eSIM voucher for $20 and complete a SIM swap using self-serve. It's just like a regular SIM swap with physical SIM cards with the only difference being the QR code scanning. Just make sure you have internet access before you scan ...
I have not been able to send email through Telus SMTP mail server for a week now. When I access it from Telus wifi at home it's fine but not able to send using cell signal from a different provider. I followed Telus instructions to set up mail on my ...
Can you guys make payment arrangements in billing in your TELUS app think be a great new feature
Someone is texting my wife posing as my cell number. Is text spoofing possible? So can this spoofer see my texts too? When my wife responds to me does the spoofer see it too? This is real...... My wife asked "why you type " and I never typed it nor s...
I tried phoning for customer service recently and the person who received my call could not advise me whatsoever about my options for more data. I am going to be in the hospital for several weeks and I would like to know my best options for additiona...
My telus emails are not coming through on my iPhone
