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Can't port my numbers out of Telus

I have a business account and a consumer account, 3 numbers that I want to move to Rogers. I've been trying all morning, actually almost 5 hours on hold between Rogers and Telus. It seems that the problem is with Telus. Rogers sends the port-in reque...

Mike-M by Neighbour
  • 4868 Views
  • 1 replies
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Resolved! Shaw.ca rejected from msg.telus.com gateway

Greetings,Same problem as user "h3" posted earlier about using the Telus Email to Text service:Email "texts" sent to msg.telus.com from a Shaw email server don't reach the phone (no error message).Testing with Gmail.com and another email provider in ...

robertb1 by Neighbour
  • 2702 Views
  • 1 replies
  • 0 kudos

Note 20 Ultra 5G VoLTE setting absent

Ever since a software update last year, my VoLTE toggle in settings/connections/mobile networks is now gone. Anyone else experience this? Telus told me to call Samsung and Samsung told me to call Telus......Samsung Galaxy Note 20 ultra SM-N986W

Peace of Mind Connect Plan Bait & Switch?

I've been on a "Peace of Mind Connect" plan for a few months now with a phone and two data devices (3 SIMs). The plans allow unlimited number of devices to share one data bucket (15GB in my case) with no additional charges per device. I pay one fee p...

andirons by Friendly Neighbour
  • 5397 Views
  • 2 replies
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[iOS 15] Unable to Download MyTelus app

I am a new user from the US who has settled in QC. I purchased a prepaid sim and registered successfully. When I try to download however the myTelus app, either via searching for it via Google or links directly from the Telus website, it results in a...

Telus agent call offering great mobile phone offer

I was offered a mobile phone deal for my wife and I of 30gb each for data for 125.00. I did not accept the offer right away but they are calling back in a week, how do I make sure this offer is legitimate? Has anyone else received this offer? Thanks

Telus Email Messages Disappearing

My email keeps disappearing from my Telus account. It has occurred 2 times. I contact tech support and it the messages are reinstated. These are messages in my inbox and in folders.The tech is saying it is because I am using iCloud as well. This hasn...

Cshaw by Neighbour
  • 2825 Views
  • 2 replies
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Resolved! Spark Sampler

Heyo Telus neighbourhood!I'm hoping someone can help answer this, I did look online and only found a wee bit of information dating back to 2004 & 2013.I just noticed on my data usage under text messages there is a new section called "Spark Sampler". ...

Misty by Neighbour
  • 4505 Views
  • 3 replies
  • 0 kudos