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mardeasha
Neighbour
Joined 4 years ago
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Why, in 2022, in a country with one of the highest cell services rates, and living in the inner city of Calgary, do I have awful cell connectivity? Dropped calls, people unable to hear me but I can hear them, texts having to be re-sent 3-4 times. I have called more than once to ask for a reason why, been told someone would reach out - nothing. The answer has been - we are aware of a problem in the area - but no solution or timeline. Oh - sorry, there has been one suggestion - WIFI calling. Great! How about Telus get's their WIFI running properly before throwing that one out there. And if I an paying for cellular service - why do I have to rely on WIFI?? Again - what exactly am I paying for? Excuses and a lack of a solution based answer? The customer service people have been great and I can sympathize with their frustration. Frontline CS people whose hands are tied and have to lie for the companies inadequacies. I do not know the in's and out's of fixing said problem - but I sure would love some kind of explanation. I have been with Telus for a long time, and I do not know if any other provider would be better. But, I don't think it is unrealistic for me to expect better than mediocre service from a company of this size.2.9KViews1like2Comments