Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Latest topics

No international texting?

So I was thinking of switching from Koodo (unlimited nation-wide calls/unlimited international texting) to 40$ non-share plan but noticed that texting is solely nation wide. How is is their flanker offers international but not Telus or am I misunders...

FrankMtl by Organizer
  • 2 replies
  • 0 kudos


I'm a newcomer in Canada and ordered a phone online with the data plan. I was asked to bring 2 valid IDs at the store. What are the possible scenarios will happen?

itsmweeee by Just Moved In
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Resolved! Any one used Bell or Rogers LTE modem with Telus?

I'm a "Rural Smart Hub" subscriber and want to replace my Telus Huawei modem with an ZTE MF288. I can get several second-hand units initially sold by Bell. I'm wondering if anyone has successfully used a Bell or Rogers unit on the Telus rural network...

jtg575 by Friendly Neighbour
  • 1 replies
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Hi, How to deactivate mobile phone voice mail

If I cannot be reached on my mobile phone, I don't want people to be able to leave a voice mail. How do I deactivate voicemail on the mobile? The phone should ring forever and never ever should it go to voice mail.

5G in North Vancouver

Hi. I just saw a story that Telus was going to increase 5G coverage "on the North Shore". I was hoping that meant North Vancouver but if course it meant in Quebec. Telus has been promising 5G in North Vancouver for a long time but we still don't have...

Telus Smart Hub

I live on a small Island in BC, very rural, and have had the Smart Hub for about 1 month. I'm only getting 2 bars at best. The hub is upstairs near a window. There are trees all around which may be affecting internet connection. Would it help to get ...

jacktar1 by Just Moved In
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Resolved! Stopping spam texts

I have the pay and talk 10 plan which gives me 50 minutes and 50 texts per month. Over the past few days, I have been receiving spam texts from the same number (did a reverse look up and all I could find was 647-560-2511 is a landline from Iristel In...

GForbes1 by Neighbour
  • 4 replies
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How to keep prepaid sim number if no activity at all

Hi AllSo i will be leaving Canada in a couple months and i was thinking of buying a prepaid sim and keeping to use after i return but i do have a few questions.So if i don't use the prepaid sim at all like no calls or messages for a certain amount of...

Alice2 by Just Moved In
  • 1 replies
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Why would I be receiving texts and calls meant for someone I don’t know and have never met? They think I’m some French girl and my phone thinks I’m in Ontario and speak French. Customer support has done NOTHING so I’ll ask the “neighbourhood”

LMC67 by Just Moved In
  • 3 replies
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