This is my first post on here, so if this has already been brought up, I apologize for the repetition of it, but I did not see any post pertaining to this subject. Ever since covid-19 hit, the reception has gone from spotty to down right sub-sub-par....
Hi, I've been issued a bill which has phone numbers i do not own. I have a total of 4 lines registered to me but the bill shows 6 numbers (2 unknown). I've called Telus and registered a complaint. Case Id 14309669. I didn't hear from them and i subse...
I just had a concern I would like to voice and was also wondering if anyone else on here has experienced the same (or if not, I encourage you to try using your data and try the videos and let us know your findings). When I'm watching 1440p or 4K vide...
We live in a pretty built-up area of Surrey, British Columbia. The reception in our part of Surrey is virtually non-existent. This is the same for other suppliers with the exception of Bell. Over the years Telus suggested putting up a tower in our ar...
I live at on Bowen Island, British Columbia. In the past year the quality of Telus cellular has deteriorated to a level that I am missing calls and people that I phone often say that they cannot hear me. This is not an equipment problem, other famil...
Hey folks, I have a Telus Mobility plan with a device (and balance & contract). I have an extra phone that I was hoping to give to one of my kids, just in case of emergencies.I asked if there were any "family" plans, or anything like this - and they ...
I have Can/Us mobility plan. When I tried to change the package to a non CAN/US I get the message that I’ve agreed to stay with Can/US for duration of my term and wo will be charged $100 while I am on BYOD plan since day one. Talked to a call centre ...
Simple question, but the chatbot unfortunately couldn't answer it, so I'll have to ask here. I'm getting a new phone that can connect to 5G, but my old carrier doesn't support 5G. It looks like Telus has a 5G network, and their regular monthly plans ...
Hey Everyone,A few days ago I signed up for Telus and my account is active, however the sim card is still on it's way apparently.Because of this, I'm essentially paying for 2 services (with the Telus one I can't even use yet) So I have purchased a Te...
Hi, Just signed up for Telus and got my iPhone 13 Pro in the mail yesterday. Tried performing several speed tests over the past 24 hours with the speedtest.net app and I'm finding it impossible to break 7 Mbps down and 2Mbps up. My phone reads 2/4 ba...
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