I live on the border of the USA and have had issues with picking up USA towers and being billed for roaming for the last ten years. I recently accidently signed up for roam like home and did not know that it would automatically renew for ever and eve...
I have a brand new, unlocked Nokia XR20. Mobile data works fine, SMS messages send and receive without issue. I cannot receive MMS messages (group texts, or pictures), however I seem to be able to send them. My MMS proxy and port are incorrect, howev...
I keep getting an error message while trying to activate the SIM card sent with a new phone A Verification code cannot be sent to the selected address at this time. To receive a code please choose the SMS method. I have requested that it be sent to o...
I had a mobile account put in collections in 2014-15 and it was on my credit account for years. This year around January it was no longer on my credit it was for $2288 something like that now a new credit company supposedly has it and said that they ...
Can't access the Usage on my account no matter what I try, either the myTelus Android App or the myTelus web portal. It's also where I turn data access on and off on my children's devices so sort of important.
Telus three years I’ve lived here. Will you please invest in the largest growing community in British Columbia? Lake country.Your reputation is drastically being beat up here. People have local media forums discussing how to get out of their contract...
In July 2022 I topped up my 12 year old son's account with a voucher. I allocated the money to the auto renew but now the money dissapeared from the account. I called and they alleged the credit was used on internet during the last week. He did not p...
Hello,I’ve been a mobility customer for a while.I’ve noticed my iPhone obtains an external mobile public IP address for the past couple of years from a small pool:207.228.78.0/24The IP address most of the time lists me as in Calgary when I’m 3 hours ...
Hi. I was just wondering if there’s a way I could see my credit limit (if there’s any) on my account. When I opened my account in November, I was told I had a credit limit of $300.There’s nothing on my account when I check on the app or on the websit...
I am unable to activate a new SIM card online for a pay as you go plan. The system continues to glitch at the payment confirmation stage. Please advise.
