Hi @JMBell , you can check the history of when the top up was done through the historory tab once you login to your MY Account. normally, once the account is refilled there is no delay in the time you refilled your account. You can always speak to an agent by dialing *611 to confirm what happened. Unfortunately when you want to add recurring top up to your account you can only do in inccrements of $10, $25 or $50. Thanks.
In this case I suggest you speak to an agent to see if there was a problem with the system at that time. You can purchase plans and features from your account as well and not only top up for an increment. Here is a link to the current plans and add ons you can purchase for prepaid service that might help. https://www.telus.com/en/mobility/prepaid/plans