Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Did you know you cannot use a non-Telus eSIM-card?

I bought an eSIM card from another company and properly installed it. With no notice, easy roaming charges for 3 days appeared on my bill. Only when I called was I informed that I had to use a Telus eSim card. The data I used in the US came from my e...

Cell tower

So the l t e discovery app says that there is a cell phone tower inside of my house. I've used the open source app to further locate this. And it appears that my location of my device is at the site of a cell tower a few kilometers away up the mounta...

We need a new cell tower

When I upgraded to my iPhone 14 Pro Max, cell service was great at the store and ok at home. But something has changed, and I am only getting 1 bar of LTE. I have checked the Telus cell towers in my area and bought a signal booster to amplify the sig...

susangb by Friendly Neighbour
  • 8 replies
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payment arrangements

Please note that I have already spoken with your credit collections department and that a mutually agreeable payment date and Payment option were agreed to .I will be paying the amount agreed $ 150.67 upon on August 1/2023 and payment will be made us...

Resolved! Promotion Offer from [email protected]

Good day, I just received a call from 403-939-6073 offering me a iPhone 14 Pro Max with no strings attached other than 50.00 a month with voice/data/LD/unlimited SMS in NA. they started asking for info that Telus should already have on file. Did not ...


I just received a phone call from individuals claiming to be from Telus (they sounded like they were calling from India)The calling phone numbers shown were: 11(403)839-4160 & 1(403 )847-4787 They followed-up with an email from: TELUS PROMOTION Subj...

poor reception in many places

We have switched our company phones to Telus. All phones have poor reception, dropped calls etc. in many areas in North and West Vancouver. I don't quite understand as we have been with Bell before, and my understanding is that Bell and Telus share t...

Dancon by Neighbour
  • 5 replies
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Does Telus have an affiliate in the USA

keep getting called by 1-888-811-2323 and it comes up as TELUS but it is coming in from the USA. I answered once and it straight up sounded like a call center scam place where you can hear all the other people in the background talking to their respe...

Elevate by Just Moved In
  • 1 replies
  • 0 kudos
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