Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Latest topics

Billing issues after account closed

I have closed my mobility services with Telus in January of this year (2024) due to moving to other country. I called the customer service. Was redirected to the billing department. I’ve paid all the outstanding balance and was told everything was ok...

Resolved! Can't email to text Telus

I'm sending emails to phone number [email protected] but it's not coming through (to text). Is this still an option for Telus or do I need to change parameters on the phone to start receiving texts from email? Bell and Rogers email to text wor...

mick4041 by Neighbour
  • 3151 Views
  • 1 replies
  • 0 kudos

Stop getting alerts when travelling to other countires

Hi, I travel between Canada and the US every day for work and am constantly getting messages like “welcome back to Canada!” etc. Hoping for a way to turn off text messages from Telus each time I change countries, without just blocking the number (I s...

DylanH by Neighbour
  • 1206 Views
  • 3 replies
  • 0 kudos

Poor Network in my home area

I am with Telus with 2 lines. At my home address, the network connection is Very very very very poor. Even though I have enabled the WIFI calling, the calls gets disconnected or the other person can't hear anything. Even on the driveway out side my h...

upgrading to newer phone.

so i don't understand why when you want to upgrade to a newer phone you have to get a new plan. why do we have to get something don't want and plus don't have the money for. makes no sense because of that don't want to upgrade. Tried to upgrade wifes...

jk61 by Neighbour
  • 724 Views
  • 1 replies
  • 0 kudos

Mobile prepaid top up

Hi,I have set up my daughters pre paid account for an auto top up through a Credit Card. I was surprised to find that Telus has charged my card 11 times for the minimum top up amount over 2 days. But the balance is $0 and she cannot make any phone ca...

bghosh29 by Neighbour
  • 1541 Views
  • 4 replies
  • 0 kudos

Network connectivity issues

Over the last few weeks my iphone 12pro has been dropping the network, im in downtown vancouver and I am on 3g a lot of the time and cycle my airplane mode multiple times per day. As I have understood it may be an issue related to an iphone update; a...