Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Latest topics

Detailed usage shows try again later

3rd month with telus on an EPP plan. Every time I click usage details it shows me “We're unable to retrieve your info at the moment.”I’ve called and they’ve verified they can see it but I can’t. I’ve tried on my cell, laptop and cleared all cache. Al...

VTECMAN by Friendly Neighbour
  • 4 replies
  • 0 kudos

Resolved! Cancellation fee

I subscribed a 5G service on a BYOD plan. Do you charge service cancellation fee if I port the number to another provider?

kenkcng by Just Moved In
  • 4 replies
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Activate account

I have activated my account as requested. But it will not complete. Advises me that awaiting account holder approval. I AM THE ACCOUNT HOLDER then it tells me wrong account number. Telus gave me the account number they won’t get paid until I can get ...

Fembury by Just Moved In
  • 1 replies
  • 0 kudos

Pricing issues

We are a small business with 4 phones. We've been a customer since 1990. In the last year two of our phones are charged at a base monthly rate of $47.50, while 2 are now being charged at a rate of $59.00. The plan is the same. This of course does not...

Dunbar by Just Moved In
  • 1 replies
  • 0 kudos

iPhone 12 5G vs LTE Data Timeout

Device: iPhone 12 Pro purchased new through Telus 2 years ago I was wondering if anyone has had this experience. In Edmonton, I use LTE because if I try to use 5G I find that I often get data timeouts and other connectivity issues despite having dece...

Affiliate Pricing

I drive for food courier companies like UberEats, Skip, DoorDash. I've been advised by a couple of them that they have special affiliate pricing for drivers on mobility plans with Bell and Rogers (Red Wireless). The price savings is dramatic!I've spe...

Corpcon by Just Moved In
  • 1 replies
  • 0 kudos

West Brant - Brantford very poor cell phone coverage

Hi - I just moved to the West Brant area, and the cell phone coverage is absolutely terrible. The calls keep dropping and there is no LTE coverage in the area. What is the solution to this problem? I feel like with the population booming in this area...

usmkh89 by Just Moved In
  • 2 replies
  • 0 kudos