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BANFATHI
Helpful Neighbour
Joined 2 years ago
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billing
Does anyone get correct billing that team members keep making worse. I'm at the point where I seriously think they are lying to me to get me of the phone. I keep complaining that they are adding charges and they lie about how much I owe. I pay it off and then get a bill that is higher then the original I was complaining. Has anyone gone the route of filing a formal complaint? I am absolutely horrified with how bad the service is814Views0likes1Comment- 3.9KViews0likes0Comments
horrible service
I am continually be charged for services I haven't received. I am on the fourth month in a row where TELUS has screwed up my bill. I have received only one bill where they could actually charge me and i'm being charged late fees. If this continues I will be filling a formal complaint with CCTS. The way my account has been handled cant be legalSolved4.4KViews0likes9CommentsGetting service
I was convinced to change to Telus July 4, 2024. It has been an absolute nightmare dealing with customer service. I am continually being charged for services I have not received. The last few times they blamed me for not changing the service over. It is not my fault that they did not send the sim card. I finally got them to send the SIM card and it apparently does not work. I am now screwed and have no cell service for work. I cant contact anyone i need for work. It does matter how many times I tell the AI I have cell service the only response, the AI keeps asking for the phone number to call. I could very well lose my job due to Telus' awful customer service.976Views1like1Comment