Mobility Services
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ETA for data issues on mobile

Myself and friends with Telus Mobility have been having issues throughout Vancouver and Richmond for close to a week, pages loading slowly, not loading at all. Unable to perform internet banking ETC. This appears to be a known issue. Just looking for...

1-866-558-2273

is this number a joke no one is answering! on hold for nearly 1hr still no answer. When they want the bill paid everything is available when you want a device to get credited back al hell brake loose and no one could even dare help on that. Worst of ...

Mobile Internet Problems - Vancouver area

For the last three days, myself and many others in the Vancouver are have been having problems with mobile data at specific times. From about 2:30 PM Pacific time until sometime after 6:00 PM, certain sites will not load at all and many other sites (...

Moofey17 by Friendly Neighbour
  • 1909 Views
  • 5 replies
  • 2 kudos

Consistent no network at random, has been over a year

Why is Telus so terrible? Have been using for at least a year and there is consistent connection issue. Randomly, there would be no network. If I place phone in the same spot for a day, I would get no connection at random times such at day, night, or...

Jjmm by Neighbour
  • 738 Views
  • 2 replies
  • 0 kudos

Is this a scam? Mobilty offer via telephone offer

I am wondering if this is a scam. I have received a number of calls from these people - CONNECT 6 GROUP - which has an office in Toronto and they claim to be Telus vendors. They know all my information including how much my last bill was, all of the ...

Stream+ Prime account

Hello, I am having issues with stream+ ever since I first got it. I had signed up for stream+ on sept11, and successfully activated netflix but had issues with disney & prime. I spoke to telus support 3 separate times, they figured out disney and was...

angie3 by Neighbour
  • 2583 Views
  • 14 replies
  • 0 kudos

Telus promotion for upgrade

During the phone conversation representative told me that I have a promotion on my account if I upgrade my plan, then I can upgrade my device toso the agent change the plan from $25 monthly to $65 monthly, and then mention that I cannot upgrade my de...

Karan1 by Organizer
  • 2631 Views
  • 4 replies
  • 0 kudos

Mobility for Good - Youth Plan Suggestion

Hi, I am a Mobility for Good - Youth plan holder and I am very grateful for the reduced pricing of this plan. However, I have noticed that the 3G data limit has often been an issue for me. The reduced data speed also makes it hard to use the internet...

heyo by Neighbour
  • 1008 Views
  • 3 replies
  • 0 kudos

Bring It Back Early

I'm a current Telus Mobility customer, and my 2-year Bring It Back period ends on March 1, 2025. If I want to upgrade my device before then, can I simply bring my phone back to the store, pay the remaining balance, and start a new term? Or are there ...

Asurion

The other day my screen broke on my Samsung Z flip 4 . Trying to call Asurion , after 4 time of me trying to enter my # and being hung up by Asurion cause I was unable to enter my number . Am thankful Telus was able to patch me threw . So they can't ...

sylvia66 by Neighbour
  • 377 Views
  • 0 replies
  • 1 kudos
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