Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Latest topics

Poor cell coverage

Has anyone else had poor cell coverage in the newer areas of Edmonton just west of St. Albert? (Kinglet, Trumpeter etc.)

Just Lies?

Just signed up with Telus. 7 days ago.Signed up with The door to door sales team.(both had Telus badges.)So far in 7 days I’ve been on hold or waiting for a call back 3 times with customer support.The credits I was promised never appeared in my first...

Fido cancelling number that was moved to Telus?

Used Fido prepaid before moving my number to a contract with Telus one year ago, all working fine since then. Today I received a robot call from Fido telling me that my number might be cancelled and I should reach out to them. Didn't look like a scam...

danielps by Just Moved In
  • 1650 Views
  • 3 replies
  • 0 kudos

Is 911 fee mandatory for pre-paid plan?

I was charged 8.25$ for 911 fee on March 1st. I was charged before is because I didn't have any balance left then, I think. Why I was charged 8.25$ for 911 fee and is it mandatory to pay?

Azteker by Organizer
  • 861 Views
  • 1 replies
  • 0 kudos

Stuck in the United States with no Service

Have you ever experienced the frustration of having your phone damaged while travelling abroad? I certainly have, and it's not a pleasant experience. Recently, while in the United States, my phone was damaged beyond repair, and I had to purchase a br...

What should I do?

Hi, my name is KyrstenI wanted to ask this question because I am new to tell us mobility and has a new customer. It has been nothing but terrible. I have been with Telus internet services for years and I used to always be able to get through to them....

SK_Mag by Neighbour
  • 2041 Views
  • 5 replies
  • 0 kudos

Can-US Plan iPhone settings?

Sorry for the dumb question, I just recently signed up for a CAN-US plan and I was wondering how the roaming thing works. As per the Telus app, easy roam is enabled.. According to the Telus site, I will not be charged the daily roaming fee because of...

T4r604 by Just Moved In
  • 1476 Views
  • 2 replies
  • 0 kudos

Wifi calling never works

I have starlink satellite internet and it seems that wifi calling doesn’t want to activate 90% of the time and I don’t know what else to do. I contacted support and they do some resets and it starts to work. Next day same issue. Works great with work...

Kman82 by Just Moved In
  • 1299 Views
  • 2 replies
  • 0 kudos