Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Latest topics

Little or no cell signal

When is Telus going to fix the lack of cell signal in the area around 152nd street and 24th avenue in South Surrey? For at least a year the cell signal has been very poor or non existent within about 6 blocks of this location. Also the area around 21...

Mantarraya by Friendly Neighbour
  • 8 replies
  • 4 kudos

Resolved! Contacting Customer Service

Hi everyone, I need to contact customer service in regards to modifying a payment arrangement. I wanted to know if there is an email or other way to contact them because I am working, and most times I try to call and don't get to speak to someone bef...

ShawnH by Helpful Neighbour
  • 7 replies
  • 0 kudos

Can't log in to my account

Can't find out my usage which is way over what it should be. Can't top up, can't do anything. I phoned and got automated message telling me to log in using the app. so I can't get anywhere. Seriously thinking of switching providers, this is insane.

Sunnytee by Just Moved In
  • 1 replies
  • 0 kudos

Buying Tablet plan Online

I want add a new unlimited access tablet plan $10 to my account but classic TELUS style they don't have anyway for me to add it online. Forcing me to reach to a in person kiosk to get charged like $50. What kind of customer service is that? Can someo...

Intermittent slow speeds in Ontario?

Hi there, I have a family plan (with 4 lines) and a separate corporate line with Telus Mobility, and multiple devices in multiple locations in Ontario have experienced slower than normal speeds (both browsing and tethering) in the last couple of week...

Sitchaba by Just Moved In
  • 2 replies
  • 0 kudos

Mobility service not working when it should

Hello,It seems my pay as you go mobility plan renewed two days ago, however, I only got service starting today. So have had no data for a couple days when I should have because it auto renews and charges me for service but doesn't provide it.When I d...

JMBell by Neighbour
  • 3 replies
  • 0 kudos

2 Factor Authentication

Are SMS messages that are sent from organizations or companies that have mandatory 2-factor authentication included in the total number of incoming/outgoing text messages on a limited plan such as pay-as-you-go?

Why am I getting different information and deals with agents

I am very upset with Telus as a business. Telus has constantly tried to upsell me and promised me an internet plan of $95 complimentary TV. I got ahead and check and these guys are now charging me $173. Wtf is going on? I am not even getting the full...

LUU2000 by Just Moved In
  • 2 replies
  • 0 kudos
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