Mobility Services
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Resolved! Door to Door sales for third party Telus mobility?

Hi there, is there door to door sales happening in Burlington, Ontario by a third-party Telus company? We had someone come by selling internet and phone packages. No website we could visit for more info. We would have to sign up on the spot and repla...

Ak1427 by Just Moved In
  • 1586 Views
  • 1 replies
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Using Telus 4G LTE without B29?

Hi all - I'm visiting Canada soon and wanting to purchase a prepaid SIM to use for calls and data while travelling. Just wanting to confirm though that my phone will work without issues on the Telus network - hoping that maybe the knowledgeable folk ...

makter by Neighbour
  • 1217 Views
  • 1 replies
  • 0 kudos

International texting on monthly plans

Almost all providers include "free" international texting in their monthly plans. I've tested Rogers, Shaw, and even Koodo, owned by plus, and all had this included, at least before I switched to Telus.I am paying premium fees and expecting to get pr...

momiri by Friendly Neighbour
  • 3390 Views
  • 7 replies
  • 0 kudos

1.5% Credit Card pass in

Technically this is for whomever is in charge of collecting a fee. I would like to know when the "Visa Debit Card" option will be appearing on the My Telus App???I pay my bill with my TD Visa Debit Card. This is not a Visa, not a MasterCard.After ent...

Jody78 by Just Moved In
  • 1015 Views
  • 1 replies
  • 0 kudos

Paperless Billing Notifications Not Working

I recently got a voicemail from Telus because my bill was overdue. I am signed up for paperless billing, I believe they switched me to paperless automatically. I thought it was weird as I didn't remember getting an e-mail stating that my bill was due...

Resolved! Purchase eSIM online for a new prepaid plan?

Hi - I am having trouble finding the answer to my question, hoping someone might have some knowledge. If I wish to activate a new prepaid plan on Telus, is it possible to purchase an eSIM for this online, and have the eSIM QR code emailed to me? (ie ...

makter by Neighbour
  • 2890 Views
  • 4 replies
  • 0 kudos

Average processing time

7 days ago i signed up for a byod plan and it said it was approved but the order online is still waiting to be processed. What's the average time to ship a sim card?

Belfry by Neighbour
  • 1862 Views
  • 3 replies
  • 0 kudos

Average time for processing

Hi I've signed up for a byod plan last friday, it said it was approved and it's still processing. What is the average time this takes . Because it's been a week today

Belfry by Neighbour
  • 1010 Views
  • 1 replies
  • 0 kudos