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Moofey17
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Joined 2 years ago
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Re: Changing to Optik TV from Pik TV: New plan active but not working
It did start working last night. I did end up calling support and they confirmed that it was still provisioning and then a few hours after my TTV+ apps seemed to cycle their login and started working with all the content I should be getting on it. That being said, it still doesn't show up in MyTelus properly and order.fibre.telus.com still displays "Customer quote is in progress." It's been over 36 hours since the order was put in and I don't necessarily remember it taking this long on anything order I've modified on both the mobility and home side before.2KViews0likes2CommentsChanging to Optik TV from Pik TV: New plan active but not working
I figured I'd ask here first because a) I'm not in a position to contact support right at this moment and b) I might be moving to fast on it. Right now though this sounds like it's a call to support. I took advantage of the $55 black Friday 2 theme pack + 1 premium deal to make the jump from Pik TV to Optik yesterday, with the agent I spoke to saying it would be activated today. Today, I can see that Optik is now active on my account and replacing Pik TV, but MyTelus is not showing my theme packs and my Telus TV+ apps are not working and seem to try to refer back to my Pik TV plan, saying that my service has ended, even after logging out and logging back in. Right now the only thing working on it is the included Netflix subscription by way of the premium option. If I login to order.fibre.telus.com I can see Optik has replaced Pik TV, that tur service is active and that my theme packs are there but it hasn't translated to it showing up in MyTelus or the service actually being available. I feel like there's one of three things happening here: 1. The service is active but hasn't been provisioned yet 2. The service hasn't been provisioned correctly 3. The old Pik TV service still exists in some way and is conflicting with Optik. (Note: Pik TV is no longer showing on my account, which is how it should be) If anyone has any experience with making this transition (ex. Time to the service being availableI could use the feedback, otherwise I'll probably be contacting support when I have the time.2.1KViews0likes4CommentsMobile Internet Problems - Vancouver area
For the last three days, myself and many others in the Vancouver are have been having problems with mobile data at specific times. From about 2:30 PM Pacific time until sometime after 6:00 PM, certain sites will not load at all and many other sites (including this one) are slow to load. Every day, it's the same set of websites that are affected, and it seems that it's possible that a piece of hardware is refusing connections from Telus network devices. Anyone in my area also having this?3KViews2likes5CommentsRe: Cannot login to TTV+ on Andorid TV: User MultiGEO Property Does Not Match
Hi Kate, I believe this was around the 10th or 11th of January that this happened? It was a while ago though. When this was happening I wasn't able to login at all from what I remember, either coughing up a generic error or the one I mentioned earlier. I've been using an AppleTV instead with no issue but I still have the device that I was having issues with.5.8KViews0likes1CommentRe: Cannot login to TTV+ on Andorid TV: User MultiGEO Property Does Not Match
Additionally, a quick chat with support has told me that Telus TV+ is only supported on Sony TVs. I've been using an Nvidia Shield TV Box for three years with no issues and if I look on the support page, it's listed as a supported device. I pointed this out to the social media support team and hadn't heard back.6.2KViews0likes0CommentsRe: Cannot login to TTV+ on Andorid TV: User MultiGEO Property Does Not Match
Additionally, on my Android mobile device, my account information shows my in-home status as "Not connected at home" despite being connected to my home network. My phone is not connected to a VPN and whatismyip sees my IP address as it's listed in my router. Despite this, if I login via browser on my mobile device, it does say I'm connected at home.6.3KViews0likes2CommentsCannot login to TTV+ on Andorid TV: User MultiGEO Property Does Not Match
I'm having issues logging into the Telus TV+ app on Android TV. I recently had to reinstall the app because it would not load, and upon trying to login with my MyTelus account it either returns a generic "Login failed" error or "User MultiGEO property does not match." I have verified that the username and password that I'm using to login is correct. This only affects the Android TV app. I am still able to login successfully via browser and the mobile Android app. However, it's the Android TV app I would prefer to watch from as it's what's hooked up to my TV.6.4KViews0likes9Comments