Mobility Services
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Latest topics

TTC Subway Service

Hi,Received the text that TTC Subway service is available in select areas. Can we confirm exactly which part of the subway has service and is it 5G data?

RollDude by Neighbour
  • 1289 Views
  • 1 replies
  • 0 kudos

Poor cell signal in south Surrey

There is very poor cell signal in the south Surrey area. Especially near Safeway on 24th and 154th all the way to Home Depot and beyond. It has been like this for the two years that I've had Telus cell phone. What does it take to get Telus to improve...

BATTERY BACK UP FOR CELL SITES

Recently had a power outage in my area. I am served via Telus optical. Thus, I knew my land line would not work, but discovered my cell phone also un-useable. I suspect the reason is the local cell site was also out of power and DID NOT have battery ...

BCNBC by Neighbour
  • 1686 Views
  • 3 replies
  • 1 kudos

Resolved! Clik2pay

I had an arrangement with Telus to make a payment for my phone bill, I used the cilk2pay link from a previous bill and so far I haven’t seen that payment reflected in my account. I paid on September 16th. I’m worried because usually when I pay with m...

"Can't send message with Telus error 2" message

Hi,Wondering if others have this problem. I often get this message "Can't send message with Telus, error 2" when trying to send text. It happens with different people I'm trying to text. I have an android. It happens regardless if the receiver has an...

SoD by Friendly Neighbour
  • 9614 Views
  • 13 replies
  • 0 kudos

Brooklin Tower Removal

Horrible reception since the cellular tower was removed at Carnwith and Baldwin in Brooklin. I have this phone for my wife under a corporate account. She cannot do her work without having reliable service. Multiple dropped calls and horrendous recept...

dbltrbl by Neighbour
  • 1484 Views
  • 2 replies
  • 0 kudos

Detailed usage shows try again later

3rd month with telus on an EPP plan. Every time I click usage details it shows me “We're unable to retrieve your info at the moment.”I’ve called and they’ve verified they can see it but I can’t. I’ve tried on my cell, laptop and cleared all cache. Al...

VTECMAN by Friendly Neighbour
  • 2036 Views
  • 4 replies
  • 0 kudos

Activate account

I have activated my account as requested. But it will not complete. Advises me that awaiting account holder approval. I AM THE ACCOUNT HOLDER then it tells me wrong account number. Telus gave me the account number they won’t get paid until I can get ...

Fembury by Neighbour
  • 1086 Views
  • 1 replies
  • 0 kudos
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