Mobility Services
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Latest topics

Convert prepaid to other plan

I got a prepaid talk and text 100 for a special project while I'm abroad. Turns out, prepaid does not work while traveling. I need urgent access to the voicemal and would like to use voice and text under this number. Is there a way to convert the pre...

monttoro by Friendly Neighbour
  • 852 Views
  • 3 replies
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Resolved! Access to mailbox from abroad with talk & text

Hi, for a project, I got a separate talk and text 100 prepaid sim card. The website and the sales clerk said it works internationally, but this is not the case (it can only receive talk and text from abroad). I'm traveling right now (I'm in Europe) a...

monttoro by Friendly Neighbour
  • 2308 Views
  • 3 replies
  • 0 kudos

Streaming throttling

Hi, why is there such throttling of streaming from my mobile device? I’m on a 5G+ plan (with a 15 Pro Max phone), but I can barely watch Twitch or YouTube at 720p. Speedtest always shows 200+ Mbps and otherwise the internet is really fast, but what i...

kusius by Friendly Neighbour
  • 11903 Views
  • 40 replies
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I’ve been lied to and scammed

I’ve switched two phones from Rogers(great provider) to Telus because of the unbelievable deal offered to me $80 after tax for both lines ($40each). Telus does record all conversations so I know they have record of the conversation but now they will ...

Mgsl by Neighbour
  • 1760 Views
  • 9 replies
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Seller did not apply the promo

The telus Seller promised my monthly would be 55$. I move from virgin to Telus. Then the bills for the last 3months is more than 100$. And Telus to apply the fix told me i must pay my bill first. Is this not a sort of scam from Telus?

How do you get Service retention service.?

I was with Telus for a very long time prior so here’s my story last year March I took over my phone which was a company phone. I was told a certain rate a month 180 that was the least amount two years payout in 1000. I also got the insurance in case ...

Packages

I was going to upgrade and get a new phone, will I be able to keep my current number if I switch plans ??

Swap plans on numbers for same account

Hi, I have only recently started a 2 year term plan with Telus that I can’t use, since my preferred phone is 3G. Telus doesn’t support 2G/3G networks and mms doesn’t work with older models. Right now I’m using a secondary SIM with Rogers as my main p...

International Roaming

I was in Europe for a 16 days in June. I purchased a 15GB eSim for $30 that covers the whole of Europe and it worked great.I would have preferred using your EasyRoaming services as I it would be easier and seamless. However at 16 days X $16= $256 the...

Gromoro by Neighbour
  • 891 Views
  • 1 replies
  • 0 kudos