Ported 10 hours ago - not able to send or receive SMS - no error message

[juanr]

Ported 10 hours ago - not able to send or receive SMS - no error message

Tried Sim card in several devices - same result.

Telus 24/7 support phone is just a robot that tells me they are closed... seriously unhappy with lack of support.

[TELUS_Support]

Hey @juanr how did you port? Did you reply to the port text message from your previous provider?

[juanr · Accepted solution]

Porting was done correctly on my end.

I contacted the porting team later that night - apparently "tech support" and "porting support" are different options in the phone menu...  The issue was that I had no "profile" for RCS [which I had used before on that number] - so messaged to/from my number were going into a black hole.

Porting tech support had me turn off device - they "created a profile" and I turned device on again. Presto - texting now works.

[TELUS_Support]

Oh glad to hear that your issue was resolved!

[Gprime]

Gah I just went through the same thing.  They called me offed me a "better" plan. I accepted.  Found out it was koodoo. I had koodoo before they work but they want to charge you if you want to talk to a person. I didn't want that.  I agreed to telus not koodoo. I tried to port my number took 3 days. I was like wtf I missed so much stuff. I called to cancel because it wasn't going through.  I spent 2 days on the phone trying to deal with this. I went back to bell had my phone working in 10 min. But they finally ported my number and screwed up my phone.  So I had to pat to port it back.  It was do frustrating.  To save like 10 a month cost me thousands in down time and wasted energy and unnecessary fees. I'm livid at telus.  I never want to hear from them again. I've tried to let their service work but it's awful. I really wish I could sue them for lieing and harassment. I've told them multiple times to delete my phone number and never to call me again

[TELUS_Support]

We apologize for the frustration and inconvenience you've experienced. We aim to provide clear and accurate information, and we're sorry to hear that this was not your experience. We'll share your feedback and look into how we can prevent such issues. Thank you.