Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Resolved! "air duct cleaning services" phone calls

For the last few months I've been getting unsolicited phone calls from "air duct cleaning services" almost daily. It's always from a different phone number, so I can't block them. I keep asking them to take me off their list, but of course that doesn...

pomakis by Neighbour
  • 8 replies
  • 0 kudos

Resolved! Email to text/sms sender name

Email to text/sms messages used to always come in where the originating phone number was actually the sender email address in the message thread. Each email address would be a separate message thread. The last message we received this way was July 27...


Hello GuysThanks for your time for looking at my posted questions and share your insights and suggestions. I would appreciate your help and assistance!As I will come to Canada in the next a couple of weeks as a new immigrant, due to the current preva...

5G Band/Channel?

Hi;What Band/Channel does Telus use for 5G?I am considering buying a new phone and want to make sure it is compatible.No, I do not want to buy a Telus phone as they do not sell the make/model I am considering. TIA

Jazz59 by Organizer
  • 3 replies
  • 0 kudos

Add Tablet to Peace of Mind Connect Plus Plan

I currently have a peace mind connect plus plan and wanted to add a tablet to my account. Currently when attempting to do so online I am not prompted with the peace of mind option thst would enable me to add a tablet under my account and would be for...

Resolved! Network Coverage in Guelph

I live near Guelph university on Gordon St. by Kortright Rd. Cellular service is abysmal, even outdoors, never mind inside a condo. Calls barely come through on the street. Phone is in "H" coverage, but I would gladly settle for 4G. Looking at the to...

TMesz by Just Moved In
  • 2 replies
  • 0 kudos

network and Wi-Fi

I am using macOS Catalina 10.15.7. My Network says my Wi-Fi is on and connected to Telus 4900 at I.P., but I am unable to back up my I-phone or get Safari on my I-pad.Thanks.

lestery by Neighbour
  • 7 replies
  • 0 kudos

Throttling of data and internet has to stop.

Ok. So I upgraded to a talk and text plan with supposedly unlimited data. During a recent trip I was notified by text that I had reached the limit of my high speed internet and could continue using it at a reduced speed. I went from 29-30 mbps to .04...

GRM by Just Moved In
  • 1 replies
  • 0 kudos

Poor cell service

I live just a short distance (1 km) outside the Port Alberni city limits in Beaver Creek. According to all the cell coverage maps I've seen the Telus (Koodo) service should be good, but it's terrible. I barely get one bar signal and calls are constan...

Boatfarm by Just Moved In
  • 3 replies
  • 0 kudos