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Received survey text 4717 but I didn’t call in?

Friendly Neighbour

Hello, I received a text message on October 28 from 4717 stating: 

TELUS (Free SMS): 3 quick questions about your recent experience will help your service! How would you rate the performance of (Person’s name), the call-centre representative who assisted you on October 27? Reply using 5 to 1. 5= excellent, 4 = very good, 3 = good, 2 = fair, 1 = poor”.


The problem is that I never actually called in for anything, I have no idea what this is about. Is this a mistake? 

I checked my online mobility account and there doesn’t seem to be any changes to it. I tried calling customer care, but they are already closed.


Any advice would be appreciated.


Community Manager
Community Manager

Would you subscribe to TELUS home services (TV, Internet, home phone, security), by chance? Also, did you use Chat services? We can't look into your account details via Neighbourhood so we're just trying to rule things out. 

Friendly Neighbour

Hi Dru, I was able to call in and a kind rep told me that nobody called in on the 27th so perhaps it was a technical error. Relieved 🙂