TELUS Neighbourhood

catbird

Telus staff:I updated my email address in my Telus account for my cell phones a couple of months ago. I get the bill notification to the new email address, no problem there. However, when I make a payment on the account, the last two times it’s sent ...

catbird · 11-14-2023

Is the login via MyTelus iOS app down? Can’t login, tells me email or password incorrect.Can login fine via website and browser.

catbird · 10-28-2023

Originally posted this in the wrong subforum Hello, I received a text message on October 28 at 7PM Eastern time from 4717 stating: TELUS (Free SMS): 3 quick questions about your recent experience will help your service! How would you rate the perform...

catbird · 10-28-2023

Hello, I received a text message on October 28 from 4717 stating: TELUS (Free SMS): 3 quick questions about your recent experience will help your service! How would you rate the performance of (Person’s name), the call-centre representative who assis...

catbird

Yes this never got solved for me either. I called in like I was instructed above and while the rep tried to help and I thought the issue was fixed by the end of the call, I paid my bill this month and the email went to the old email address again. I’...

catbird · 11-14-2023

Hi Dru,Thanks for the reply. I was able to login via browser as you suggested, and perform a successful transaction via browser.Unfortunately, the app on iOS still does not allow login, says that I’m putting in an incorrect email or password. I even ...

catbird · 10-30-2023

Hi Dru, I was able to call in and a kind rep told me that nobody called in on the 27th so perhaps it was a technical error. Relieved

TELUS Neighbourhood

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User Activity

Confirmation of payment email, goes to old email address

Is MyTelus App login down? Can’t login via app

Survey text to rate CS agent help but I have never called Telus….

Received survey text 4717 but I didn’t call in?

Re: Confirmation of payment email, goes to old email address

Re: Is MyTelus App login down? Can’t login via app

Re: Received survey text 4717 but I didn’t call in?