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catbird
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Re: Confirmation of payment email, goes to old email address
Yes this never got solved for me either. I called in like I was instructed above and while the rep tried to help and I thought the issue was fixed by the end of the call, I paid my bill this month and the email went to the old email address again. I’m not sure what to do now.3.8KViews0likes0CommentsConfirmation of payment email, goes to old email address
Telus staff: I updated my email address in my Telus account for my cell phones a couple of months ago. I get the bill notification to the new email address, no problem there. However, when I make a payment on the account, the last two times it’s sent the payment confirmation email to my old email address. How do I get the payment confirmation emails to be sent to my new email address as well? I’m signed into the correct profile with the new email address.Solved4.1KViews0likes3CommentsRe: Is MyTelus App login down? Can’t login via app
Hi Dru, Thanks for the reply. I was able to login via browser as you suggested, and perform a successful transaction via browser. Unfortunately, the app on iOS still does not allow login, says that I’m putting in an incorrect email or password. I even deleted the app and cleared the cache and reinstalled - unfortunately still no luck with the login on the iOS app. Thanks for looking into this. Can use via browser until the app login issue is fixed - good suggestion!7.7KViews0likes2CommentsSurvey text to rate CS agent help but I have never called Telus….
Originally posted this in the wrong subforum 🙂 Hello, I received a text message on October 28 at 7PM Eastern time from 4717 stating: TELUS (Free SMS): 3 quick questions about your recent experience will help your service! How would you rate the performance of (Rep’s name), the call-centre representative who assisted you on October 27? Reply using 5 to 1. 5= excellent, 4 = very good, 3 = good, 2 = fair, 1 = poor”. The problem is that I never actually called in for anything, I have no idea what this is about. Is this a mistake? I checked my online mobility account and there doesn’t seem to be any changes to it. I tried calling customer care, but they are already closed. Any advice would be appreciated.Solved2.9KViews0likes1CommentReceived survey text 4717 but I didn’t call in?
Hello, I received a text message on October 28 from 4717 stating: TELUS (Free SMS): 3 quick questions about your recent experience will help your service! How would you rate the performance of (Person’s name), the call-centre representative who assisted you on October 27? Reply using 5 to 1. 5= excellent, 4 = very good, 3 = good, 2 = fair, 1 = poor”. The problem is that I never actually called in for anything, I have no idea what this is about. Is this a mistake? I checked my online mobility account and there doesn’t seem to be any changes to it. I tried calling customer care, but they are already closed. Any advice would be appreciated.3.2KViews0likes2Comments