TELUS Neighbourhood

catbird

Telus staff:I updated my email address in my Telus account for my cell phones a couple of months ago. I get the bill notification to the new email address, no problem there. However, when I make a payment on the account, the last two times it’s sent ...

catbird

Is the login via MyTelus iOS app down? Can’t login, tells me email or password incorrect.Can login fine via website and browser.

catbird · 10-28-2023

Originally posted this in the wrong subforum Hello, I received a text message on October 28 at 7PM Eastern time from 4717 stating: TELUS (Free SMS): 3 quick questions about your recent experience will help your service! How would you rate the perform...

catbird · 10-28-2023

Hello, I received a text message on October 28 from 4717 stating: TELUS (Free SMS): 3 quick questions about your recent experience will help your service! How would you rate the performance of (Person’s name), the call-centre representative who assis...

catbird

Yes this never got solved for me either. I called in like I was instructed above and while the rep tried to help and I thought the issue was fixed by the end of the call, I paid my bill this month and the email went to the old email address again. I’...

catbird

Hi Dru,Thanks for the reply. I was able to login via browser as you suggested, and perform a successful transaction via browser.Unfortunately, the app on iOS still does not allow login, says that I’m putting in an incorrect email or password. I even ...

catbird · 10-30-2023

Hi Dru, I was able to call in and a kind rep told me that nobody called in on the 27th so perhaps it was a technical error. Relieved

TELUS Neighbourhood

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User Activity

Confirmation of payment email, goes to old email address

Is MyTelus App login down? Can’t login via app

Survey text to rate CS agent help but I have never called Telus….

Received survey text 4717 but I didn’t call in?

Re: Confirmation of payment email, goes to old email address

Re: Is MyTelus App login down? Can’t login via app

Re: Received survey text 4717 but I didn’t call in?